Operations Manager

Staycity Group; Ireland; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

Paid family leave

Flexible working patterns

Bonus scheme

Discounted rates for overnight stays

Refer and earn scheme

Cycle to work

Education Support

Volunteer days

Employee Assistance Program (EAP)

Job summary

Staycity is hiring an Operations Manager for our busy 246-key aparthotel on Francis St, Dublin. You will support the General Manager in running front office, housekeeping, maintenance, revenue and sales while ensuring guest satisfaction and operational excellence.

The role requires strong leadership, 5+ years’ experience, local market knowledge, and adaptability to meet guest needs and business demands. We offer a competitive benefits package and a dynamic team environment.

Qualifications

• 5+ years relevant experience with people management and Front Office or Housekeeping experience.
• Local market knowledge preferred.
• Adaptability: respond quickly to feedback, guest needs, and operational demands.

Responsibilities

• Support the General Manager in running the aparthotel including front office, housekeeping, maintenance, revenue and sales.
• Monitor guest satisfaction feedback and resolve disputes professionally within guidelines.
• Ensure all departments operate within SOPs and maintain quality standards.
• Collaborate across departments and maintain regular communication with the team.
• Take on project work and ad hoc duties as requested by GM and Head Office.
• Produce forecasts for revenues and costs and keep them within budget.
• Manage and motivate a team of direct reports daily.
• Ensure compliance with H&S and employment law as required.

Skills

People management

Front Office experience

Housekeeping experience

Adaptability

Job description

Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots — ideal for the modern traveller.

Our mission is to help guests experience the city on their own terms — combining independence and hospitality in every stay. We’re a team of doers, thinkers, and hospitality lovers, committed to delivering standout guest experiences and building a culture we’re proud of.

We’re now hiring an Operations Manager, in our very busy 246 key Aparthotel on Francis st, Dublin. This role has arisen due to an internal promotion.

Benefits:

• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers;- based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)

We would love you to have:

• 5+ years relevant experience is preferred, along with previous people management and Front Office or Housekeeping experience
• Local market knowledge is preferred
• Adaptability: Ability to respond quickly to feedback, guest needs, and operational demands.

What you can do for us:

• Supporting the General Manager in all aspects of running the aparthotel including front office, housekeeping, maintenance, revenue and sales.
• Monitor and action feedback received through guest satisfaction surveys, 3rd party websites and from clients during and after their stay and resolve any client disputes and complaints in a professional manner and within guidelines issued.
• Ensure that all departments operate within the quality standards set out in the SOPs, monitoring and taking action to any feedback within a timely manner
• Work in cooperation with other departments, developing and maintaining good working relationships with colleagues, ensuring that there is regular communication and collaboration across the entire team
• Ability to take on project work and ad hoc duties as requested by the General Manager and Head Office function.
• Produce forecasts for revenues and costs and monitor that these are maintained within budgetary constraints and communicate to the General Manager any shortcomings as soon as possible
• Manage and motivate a team of direct reports on a daily basis.
• Ensure the hotel complies with all legislation and Staycity Group requirements in regard to H&S and employment law.

Join us and be part of the journey.