Onsite NOC Specialist - Grow with a Global Network

Bluefin Payment Systems

Waterford

On-site

EUR 42,000 - 54,000

Full time

14 days+

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Job summary

Bluefin Payment Systems in Waterford, Ireland, invites applications for a NOC Specialist. This on-site role focuses on monitoring networks, handling alerts, and providing live support across enterprise systems during rotating weekday shifts.

You will be the point of contact for operational issues and coordinate restoration of services. The ideal candidate has a Leaving Certificate or technical degree, familiarity with TCP/IP, Windows and Mac, and strong communication and troubleshooting skills.

Qualifications

Leaving Certificate required.
Third Level qualification preferred in a technical discipline.
Able to work rotating shifts.
Understanding of TCP/IP, switching, and routing.
Excellent verbal and written communication skills.
Strong analytical, troubleshooting and research skills.
Windows and MAC experience.
Experience with Salesforce and/or Zendesk would be considered advantageous.
Strong orientation toward assisting others.

Responsibilities

Monitor ongoing operations, networks, and IT service infrastructure performance.
Interpret monitor alert messages and perform required actions.
Provide technical support for all Enterprise systems.
Desktop patching (Windows and Mac).
Understand and implement escalation, incident management, and change management processes and procedures of the NOC.
Aid team members, System Administrators, customers, and merchants by applying technical knowledge of operations and systems.
Review and respond to security system alerts and escalate when appropriate.
Provide helpdesk support for internal employees.
Some light Customer Service duties.
Other duties as assigned.