Onsite IT & Meeting Room Specialist, Power Platform

DXC Technology Company

Dublin

On-site

EUR 45,000 - 65,000

Full time

4 days ago

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Job summary

DXC Technology in Dublin, Ireland, is seeking an IT Support Specialist focused on meeting room support and Power Platform. The role covers 2nd level IT support, AV/UC tech, data reporting, and process automation within a global team.

It offers onsite work five days a week and exposure to enterprise automation and project management. The candidate will design Power Platform solutions, develop dashboards, and collaborate with vendors while maintaining security and governance.

Qualifications

Proven experience in 2nd Level IT Support, technical support, or technical implementation roles.
Strong experience with Windows, macOS, iOS, Android, Microsoft 365.
Power Platform IT asset management and ticketing systems (e.g. ServiceNow).
Hands-on experience with Power Apps, Power Automate, Dataverse, and Power BI.
Solid understanding of AV, meeting room, and Unified Communications technologies.
Experience in Agile environments.
Excellent communication skills and strong customer focus.
Proven ability to work independently and collaboratively.

Responsibilities

Provide advanced support and troubleshooting for meeting room tooling.
Maintain and manage meeting room equipment across the core business portfolio.
Perform disaster recovery planning, testing, and documentation.
Collaborate with 3rd level technical teams and external vendors on infrastructure and installations.
Monitor vendor performance, support procedures, and elevate issues as required.
Design, develop, and implement Power Platform solutions using Canvas, Apps, SharePoint, Data Factory and Power Automate workflows
Create and customise various data entities, forms, views, and relationships.
Support data migration from legacy systems to new systems.
Develop dashboards, reports, and analytics using Power BI.
Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and third-party systems.
Ensure all solutions follow security, governance, accessibility and best practices.
Analyse ServiceNow ticket data and meeting room performance metrics.
Gather, clean, and validate data from multiple sources.
Build reports, dashboards, documentation, and applications to improve visibility and decision making.
Drive process automation and service improvements using agile and data driven approaches.
Lead and deliver IT and AV related projects to successful completion.
Produce and maintain comprehensive technical documentation.
Drive testing, training, and knowledge transfer 2nd level support teams.
Build action plans to improve user experience, processes, and product innovation.
Foster strong working relationships across IT, business stakeholders and vendors.