IT Support Specialist (Meeting Room Support & Power Platform)

DXC Technology Company; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

DXC Technology in Dublin, Ireland, is seeking an IT Support Specialist focused on meeting room support and Power Platform. The role covers 2nd level IT support, AV/UC tech, data reporting, and process automation within a global team.

It offers onsite work five days a week and exposure to enterprise automation and project management. The candidate will design Power Platform solutions, develop dashboards, and collaborate with vendors while maintaining security and governance.

Qualifications

• Proven experience in 2nd Level IT Support, technical support, or technical implementation roles.
• Strong experience with Windows, macOS, iOS, Android, Microsoft 365.
• Power Platform IT asset management and ticketing systems (e.g. ServiceNow).
• Hands-on experience with Power Apps, Power Automate, Dataverse, and Power BI.
• Solid understanding of AV, meeting room, and Unified Communications technologies.
• Experience in Agile environments.
• Excellent communication skills and strong customer focus.
• Proven ability to work independently and collaboratively.

Responsibilities

• Provide advanced support and troubleshooting for meeting room tooling.
• Maintain and manage meeting room equipment across the core business portfolio.
• Perform disaster recovery planning, testing, and documentation.
• Collaborate with 3rd level technical teams and external vendors on infrastructure and installations.
• Monitor vendor performance, support procedures, and elevate issues as required.
• Design, develop, and implement Power Platform solutions using Canvas, Apps, SharePoint, Data Factory and Power Automate workflows
• Create and customise various data entities, forms, views, and relationships.
• Support data migration from legacy systems to new systems.
• Develop dashboards, reports, and analytics using Power BI.
• Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and third-party systems.
• Ensure all solutions follow security, governance, accessibility and best practices.
• Analyse ServiceNow ticket data and meeting room performance metrics.
• Gather, clean, and validate data from multiple sources.
• Build reports, dashboards, documentation, and applications to improve visibility and decision making.
• Drive process automation and service improvements using agile and data driven approaches.
• Lead and deliver IT and AV related projects to successful completion.
• Produce and maintain comprehensive technical documentation.
• Drive testing, training, and knowledge transfer 2nd level support teams.
• Build action plans to improve user experience, processes, and product innovation.
• Foster strong working relationships across IT, business stakeholders and vendors.

Skills

2nd Level IT Support

Windows

macOS

iOS

Android

Microsoft 365

Agile environments

Analytical skills

Communication skills

Customer focus

Independent & collaborative work

Process improvement & automation

Tools

ServiceNow

Power Apps

Power Automate

Dataverse

Power BI

AV systems

Unified Communications

Job description

Job Description

IT Support Specialist (Meeting Room Support & Power Platform) based in Dublin, Ireland 5 days onsite

About The Role

The Managed Meeting Room Service is part of the OTX Team and provides 2nd Level onsite support for meeting room technologies across SAP. The team ensures stable, secure, and modern AV, Unified Communications, and collaboration services, working closely with global SAP teams and third-party vendors.

Role Summary

This role is critical to the operational support and continuous improvement of managed meeting room services. The IT Support Specialist supports day to day operations while contributing to planning, documentation, disaster recovery and service improvements.

The role also supports digital transformation initiatives, including the development of Power Platform solutions to automate processes, analyse service data, and modernise legacy systems. This position offers exposure to project management, operational management, AV standards development, and enterprise automation within a diverse and inclusive team.

Key Responsibilities

Operational & Technical Support

• Provide advanced support and troubleshooting for meeting room tooling.
• Maintain and manage meeting room equipment across the core business portfolio.
• Perform disaster recovery planning, testing, and documentation.
• Collaborate with 3rd level technical teams and external vendors on infrastructure and installations.
• Monitor vendor performance, support procedures, and elevate issues as required.

Power Platform & Automation

• Design, develop, and implement Power Platform solutions using Canvas, Apps, SharePoint, Data Factory and Power Automate workflows
• Create and customise various data entities, forms, views, and relationships.
• Support data migration from legacy systems to new systems.
• Develop dashboards, reports, and analytics using Power BI.
• Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and third-party systems.
• Ensure all solutions follow security, governance, accessibility and best practices.

Data, Reporting & Process Improvement

• Analyse ServiceNow ticket data and meeting room performance metrics.
• Gather, clean, and validate data from multiple sources.
• Build reports, dashboards, documentation, and applications to improve visibility and decision making.
• Drive process automation and service improvements using agile and data driven approaches.

Project & Knowledge Management

• Lead and deliver IT and AV related projects to successful completion.
• Produce and maintain comprehensive technical documentation.
• Drive testing, training, and knowledge transfer 2nd level support teams.
• Build action plans to improve user experience, processes, and product innovation.
• Foster strong working relationships across IT, business stakeholders and vendors.

Required Experience & Skills

• Proven experience in 2nd Level IT Support, technical support, or technical implementation roles.
• Strong experience with: Windows, macOS, iOS, Android Microsoft 365 and
• Power Platform IT asset management and ticketing systems (e.g. ServiceNow)
• Hands‑on experience with Power Apps, Power Automate, Dataverse, and Power BI.
• Solid understanding of AV, meeting room, and Unified Communications technologies.
• Experience working in Agile environments.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Proven ability to work independently and collaboratively.
• Excellent communication skills and strong customer focus.
• Demonstrated interest in process improvement, automation and innovation.

About DXC

DXC Technology creates new possibilities for technology to have a meaningful impact on people, businesses, governments, and society. DXC brings together a portfolio that spans software, services, and IT infrastructure to serve more than 1 billion customers in over 70 countries on six continents.

We help customers build IT investment strategies that support transformation and the ability to deliver on business goals.

Employee Benefits

• There is an option to “flex up and down” on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
• You will also have access to ‘Perks at Work’, a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

What’s Next

Step into a role where your ideas, technical talent, and drive for innovation truly matter—

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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