Onsite IT Inventory & User Support Technician

astreya; Dublin; On-site; EUR 29,000 - 34,000; Full time

Job summary

Astreya Ireland is seeking an Inventory Technician to support on-site client operations in Dublin. You will handle inventory, asset management, conference room maintenance, and hardware deployment to staff, ensuring timely and accurate service.

This entry-level role emphasizes customer service, clear communication, and teamwork, with opportunities to contribute to global projects and grow in IT services.

Qualifications

• High school diploma or GED with 0–2 years related experience and/or training; or equivalent combination of education and experience.
• Excellent client-facing written and verbal communications skills.
• Proficiency in English.
• Utilize excellent customer service skills and exceed customers' expectations.
• Ability to work with a large team with minimal supervision.
• Capable of providing a timely and outstanding user experience.
• Ability to handle daily customer service demands.
• Present a professional and helpful demeanor to clients.
• Basic Inventory or IT knowledge.
• Ability to excel in a fast-paced sometimes stressful work environment.
• Ability to make sound decisions when faced with competing priorities.
• Results oriented and can identify the steps to be taken to achieve objectives.

Responsibilities

• Daily on-site inventory and asset management, client's conference room preventative maintenance, and e-recycling.
• Ensure client users access to equipment in good working order.
• Support a fast-paced environment focused on video conference rooms with outstanding and timely attention to customer satisfaction.
• Work cooperatively with on-site teammates, as assignment requires.
• Ensure audio and visual quality, promptly troubleshoot any issues that arise and handle any requests from meeting attendees.
• Deploy and recover laptop and desktop images.
• Perform responsive face-to-face customer support for the on-site client users from IT accessory to workstation dressing.
• Use ticketing systems to report individual work accomplishments and to track Service Level Agreements (SLAs).
• Assist with utilizing Inventory Data management software to maintain inventory accuracy and workflow.
• Work with other technicians and clients to install hardware and troubleshoot computer issues, ensuring each situation is thoroughly resolved.
• Timely responses to IT questions from client users employees.
• Manage occasionally demanding and stressed client users.
• Contribute to large scale global projects as needed.
• Other duties as required and assigned.

Skills

Excellent client-facing communication

English proficiency

Customer service skills

Ability to work with a large team

Professional demeanor

Basic Inventory or IT knowledge

Education

High school diploma or GED

Job description

Astreya Ireland is seeking an Inventory Technician to support on-site client operations in Dublin. You will handle inventory, asset management, conference room maintenance, and hardware deployment to staff, ensuring timely and accurate service.

This entry-level role emphasizes customer service, clear communication, and teamwork, with opportunities to contribute to global projects and grow in IT services.