Ocean Freight Operator

Ace Express Freight; Lusk; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Company Pension

Employee Assistance Programme

Up to 23 days annual leave (after 1yr)

Hybrid Working Model

Company Life Assurance

Excellent Promotional Opportunities

Job summary

Ace Express Freight is seeking an Ocean Freight Operator to coordinate import/export freight shipments and manage shipment documentation. The role emphasizes customer relationships, accuracy, and compliance within the team.

You will work 8:30am–5:30pm, with an option for hybrid work after probation, based at Blakes Cross, Lusk, Co. Dublin. The role requires proactive, customer-focused individuals with strong attention to detail.

Qualifications

• Experience in freight forwarding environment is essential.
• Strong attention to detail and accuracy in documentation.
• Proven ability to manage multiple deadlines and priorities.
• Excellent written and verbal communication with customers and suppliers.
• Proficiency in Microsoft Office and reporting tasks.

Responsibilities

• Plan and coordinate freight activities using the UAF/ACE system.
• Handle inbound emails and calls; liaise with customers and suppliers.
• Assist with KPI data, reporting and exports functions.
• Develop cooperative relationships with colleagues, customers and carriers.
• Support health, safety, and compliance with company policies.
• Review shipment documentation and obtain missing items from customers.
• Manage end-to-end account activities from A to Z.
• Request airfreight charges and issue pre-alerts to transporters.
• Monitor ETAs daily and update shipments as needed.
• Ensure dates are confirmed with lines, carriers, and co-loaders.

Skills

Freight forwarding

Attention to detail

Customer liaison

Multitasking

MS Office

Communication skills

Tools

UAF/ACE system

Job description

About Us

Ace Express Freight are a global freight forwarding company with more than 30 years’ experience and a network of world-class partners.

We are proud to have been awarded the Deloitte ‘Ireland’s Best Managed Company’ accolade for 17 years in a row, a testimony to our culture of continuous improvement, our investment in our people, and our philosophy of going the extra mile for our customers.

About The Role

The Ocean Freight Operator supports the day-to-day coordination of import/export freight shipments, ensuring the efficient movement of goods and the accurate management of shipment documentation. The successful candidate will be a proactive and customer-focused individual, capable of building strong relationships with customers, suppliers and colleagues while contributing to operational performance and compliance standards.

Contract Type

Full Time, Permanent (6-month probationary period).

Working Hours

8.30am to 5.30pm, Monday to Friday (option of hybrid working post probation).

Location

Blakes Cross, Lusk, Co. Dublin.

Duties Responsibilities

• Plan, organise and execute freight support activities across the team, within the UAF/ACE system.


• Deal with inbound emails, calls queries liaising with customers and suppliers where necessary.


• Assist with KPI data and reporting updates and responsible for working on Exports function.


• Develop constructive cooperative working relationships with colleagues, customers suppliers.


• Responsible for assisting with Health Safety and ensuring compliance with Company policies and best practice.


• Receive files from the wider teams, print the documents and verify if received documentation is complete depending on the shipments and client’s requirements. Any incomplete documents need to be obtained from customer.


• Account management from A-to-Z process will be required.


• Request the airfreight line/Carrier charges and send a delivery pre-alert to the transporter. File needs to be sent to the operators and monitored for release.


• Monitor ETAs daily and update shipments where required.


• Imperative that dates are confirmed with Airfreight Lines/Carriers and Co-Loaders. Accuracy of information provided is critical.


• Telephone updates with customers received and made on document requests for shipment status update.


• Assist with general administration tasks across the wider teams (Air Ocean).

Essential Requirements

• Experience in freight forwarding environment, essential.


• Ability to manage multiple deadlines and work on own initiative.


• Excellent attention to detail and accuracy.


• Proficiency in Microsoft Office and strong reporting skills.


• Excellent written and verbal communication skills.


• Experience liaising with customers, suppliers, and carriers.


• Experience coordinating and monitoring shipments, including ETA management.


• Strong work ethic with ability to work independently as well as in a team.


• Excellent customer service skills.


• Self-motivated and driven to achieve set targets.

Benefits

• Company Pension


• Employee Assistance Programme


• Up to 23 days annual leave (after 1 year of service)


• Hybrid Working Model (1 day working from home post-probation).


• Company Life Assurance


• Excellent Promotional Opportunities

Ace Express Freight is an Equal Opportunities Employer