Nursing Home Reception & Admin Coordinator

Eden Social Care; Balbriggan; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Annual salary increments

Additional annual leave based onLength

Paid breaks

€500 employee referral bonus

Birthday day off

Enhanced maternity & paternity pay

Ongoing training & professional dev

Employee assistance programme (EAP)

Daily training allowance

Bike to work scheme

On-site parking

Job summary

Eden Social Care in Dublin North is seeking an Administrator/Receptionist to join a brand-new, state-of-the-art nursing home. You will be the friendly face for residents, families and staff, delivering efficient reception and administrative support from day one.

You will manage calls, correspondence and filing while assisting with admissions and staff documentation. A professional, discreet approach is essential to help create a welcoming atmosphere in a care setting.

Qualifications

• A relevant qualification in Business Administration, Office Administration, Reception or a related discipline is desirable.
• Previous experience in an administrative or receptionist role is essential, ideally within a healthcare, nursing home, hospitality or customer-facing environment.
• Excellent communication and interpersonal skills, with a friendly and approachable manner.
• Strong organisational skills and the ability to manage competing priorities in a busy environment.
• Proficient in Microsoft Office, including Word, Excel and Outlook.
• Experience using electronic filing systems, databases or healthcare administration systems is desirable.
• A professional, courteous and welcoming approach when dealing with residents, families, visitors and colleagues.
• Ability to handle sensitive and confidential information with discretion and professionalism.

Responsibilities

• Act as the first point of contact for residents, families, visitors, healthcare professionals and external stakeholders, providing a warm, friendly and professional welcome.
• Manage the reception area, ensuring it is organised, presentable and welcoming at all times.
• Answer and direct incoming telephone calls, respond to enquiries and take messages in a professional and timely manner.
• Manage incoming and outgoing correspondence, emails, post and deliveries.
• Provide comprehensive administrative support to the Nursing Home Manager and wider management team.
• Maintain accurate records, filing systems and administrative documentation in accordance with company policies and procedures.
• Assist with resident admissions, maintaining resident files, documentation and associated administrative records.
• Support the coordination of staff documentation, training records, rosters and other administrative requirements as required.

Skills

Customer service

Communication

Organisation

Professionalism

Discretion

Teamwork

Education

Business Administration / Office Administration qualification

Tools

Microsoft Office

Job description

Eden Social Care in Dublin North is seeking an Administrator/Receptionist to join a brand-new, state-of-the-art nursing home. You will be the friendly face for residents, families and staff, delivering efficient reception and administrative support from day one.

You will manage calls, correspondence and filing while assisting with admissions and staff documentation. A professional, discreet approach is essential to help create a welcoming atmosphere in a care setting.