Night Porter

Shannon Springs Hotel; Shannon; On-site; EUR 21,000 - 31,000; Full time

Job summary

Shannon Springs Hotel is recruiting for a Night Service and Security role to welcome guests, manage check-ins, and coordinate essential services after hours. The position requires vigilance in monitoring room status, handling reservations, and maintaining security across the front office operations.

You'll engage with guests, operate hotel systems, follow safety protocols, and support cash handling while contributing to a safe, welcoming environment for all guests and staff on the night shift.

Responsibilities

• Registers, processes, and greets guests promptly.
• Checks daily arrival list.
• Welcomes guests to the hotel.
• Responds to guest information requests about the hotel and surroundings.
• Arranges for special guest services.
• Keeps up with hotel developments by reviewing and updating the reception diary each shift.
• Coordinates guest services across telephone, business centre, concierge, housekeeping, reservations, room service, cleaning, and F&B.
• Prepares night audit reports as required.
• Allocates rooms and issues keys.
• Handles reservations for guest rooms.
• Handles reservations for cars, restaurants, etc.
• Maintains awareness of current room status and availability.
• Promotes food and beverage options to increase revenue.
• Completes shift close with signatures and authorization codes.
• Adheres to cash bank policies.
• Demonstrates teamwork by assisting colleagues as needed.
• Maintains effective key control.
• Knows hotel services and facilities to assist guests effectively.
• Controls and maintains hotel access.
• Operates switchboard, fax, key equipment, card machines, printers, alarms and other front office gear.
• Declares cash discrepancies to the front office manager.
• Understands fire and emergency procedures.
• Follows emergency procedures to protect guests and staff.
• Supports hotel safety by enforcing regulations and laws.
• Anticipates hazards and informs management.
• Accepts flexible hours to ensure uninterrupted guest service.

Job description

SERVICE AND SECURITY TO GUESTS DURING NIGHT

• Is available to register, process, and greet guests promptly
• Checks the daily arrival list
• Welcomes guests to the hotel
• Responds to guests requests for information about the hotel and its surroundings * Arranges for special services requested by guests
• Stays current with developments in the hotel by reviewing the reception diary each shift; updates reception diary for next shift
• Arranges fulfilment of customer services by supplying limited services in the following areas: - Telephone services- Business Service Centre- Concierge- Housekeeping- Reservations- Room Service, Cleaning duties, Food and beverage service.
• Prepares night audit reports as requested
• Allocates rooms and issues appropriate keys
• Handles incoming guest room reservations
• Handles reservations for guests with rental cars, restaurants, etc
• * Is aware, at all times, of current room status and room availability
• Increases hotel revenue by promoting food and beverage alternatives within the hotel
• Completes shift closing accurately by getting appropriate approval signatures and authorisation codes
• Adheres to hotel policies regarding the use of cash banks
• Demonstrates teamwork by co-operating and assisting colleagues as needed
• Keeps effective key control
• Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel's guests
• Control and maintain access to hotel
• Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment.
• Ensures all discrepancies in own cash are declared to the front office manager/manager on duty
• Fully understands the hotel's fire, emergency procedures
• Follows emergency procedures to provide for the security and safety of guests and employees
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and informs the Duty Manager and Department Heads accordingly
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests