Night Porter

Harri; Cork; On-site; EUR 32,000 - 42,000; Full time

Job summary

Harri is seeking a Night Front of House team member in Cork to ensure guest queries are met swiftly at night and to perform regular security and fire checks. You will conduct a comprehensive night audit under the guidance of the Duty Manager, while maintaining a professional appearance and presenting a tidy front of house.

Responsibilities include timely check-in/check-out, luggage handling, and delivering lounge/room service orders after 11pm.

Qualifications

• Guest service experience is a must.
• Ability to perform night-time security and safety checks.
• Experience with night audit processes and reporting.

Responsibilities

• Attend to guests with a neat appearance and professional demeanor.
• Receive handovers from porters, receptionists, and duty manager.
• Carry out security/fire checks at scheduled times and log irregularities.
• Check-in/out guests during night hours and assist with luggage.
• Handle lounge/room service orders after 11pm and maintain cleanliness.
• Deliver early breakfasts and ensure timely room service.
• Monitor bar service and cash/stock procedures.
• Perform night cleaning and maintain public areas.
• Prepare meeting rooms and ensure equipment is correct.
• Complete night shift diary and handover incidents.

Skills

Guest service

Security awareness

Night audit

Check-in/check-out

Job description

DEPARTMENT/LOCATION: Front of House

PURPOSE OF JOB: To ensure that guest queries/needs are quickly and effectively met at night. Ensure that regular security checks and fire checks are carried out each night. To carry out a comprehensive night audit.

RESPONSIBLE TO: Duty Manager\General Manager

RESPONSIBLE FOR: Responsible for the supervision and operations of premises at night.

MAIN DUTIES:

• To arrive for work on time dressed neatly in a full clean uniform, well-groomed, with a name badge and presenting a professional appearance to our guests.
• Receive a full handover from the a) Daily Porters b) Receptionists on duty c) Manager on duty
• Complete docket checks as appropriate and inform the early Duty Manager of any discrepancies.
• Carry out security/fire checks at regular intervals (i.e. 12 am, 2 am, 4 am and 6 am) or as required and log any irregularities in the Handover book, reporting it to the Duty Manager.
• To efficiently check-in/out guests during hours of duty and ensure their luggage is brought/collected quickly.
• To deal with any guest enquiries/needs quickly and effectively.
• To carry out any Lounge/Room Service Orders required after 11 pm to an agreed standard. The kitchen and food preparation areas must be maintained in a clean manner.
• To collect Breakfast cards while doing floor checks and prepare and deliver Room Service.
• Ensure that any early breakfasts are delivered to the guest on time and to standard.
• To cover Bar Service once bar staff has left ensuring correct and diligent cash and stock procedures.
• To carry out cleaning as per the night cleaning schedule.
• Cleaning of public areas as assigned by management.
• Maintenance of Premier Lounge. Stock replenished as required.
• Reception desk and office cleaned.
• Ensure meeting rooms are refreshed and prepared.
• Cleaning of public bathroom areas.
• Ensure front areas of the hotel are tidy, cleared of debris and clean.
• If necessary, set up meeting rooms to the agreed standard, checking that all equipment is correct and in working order.
• To check the fax machine on a regular basis and ensure guests receive any faxes or other messages quickly.
• Complete full report of night shift events in diary and handover any problems/incidents to a) Duty Manager b) Receptionist c) Day Porter on duty prior to leaving.
• Additional and reasonable duties may be assigned as deemed appropriate by management.

Compensation: Competitive salary