Night Front Desk Maestro - Elevate Guest Experience

Generator Hostels ltd.; Dublin; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Birthday holiday in addition to yearly

Fertility Treatment Support Leave - up

Employee Bounty Program

Gym membership contribution

Ideas Award - Quarterly

2 free nights’ accommodation acrossany

Reduced room rates for staff

International career opportunities

Social events

Online learning tools

10% off Market Pharmacy Smithfield

Discounted tickets for Jameson Dist

Discounted Dublin tours

Job summary

Generator Dublin, a vibrant hostel brand, is seeking a Night Front Office team member. If you are passionate about people, motivated, and organised, start your journey with us to create unforgettable experiences in Dublin.

Join a fast-paced, social environment where you know your city’s cafés, bars and attractions. You will handle guest needs, resolve issues, and help maintain a welcoming Generator atmosphere from night to morning.

Qualifications

• Experience in hospitality/service industry.
• Ability to handle guest needs with empathy and efficiency.
• Strong communication and teamwork skills.

Responsibilities

• Take ownership of guest journey and raise the bar for Generator experience.
• Know your guests and be passionate about independent travel.
• Own guest complaints and resolve them promptly.
• Deliver outstanding customer service and maintain brand culture.
• Monitor social spaces to reflect Generator's brand at all times.
• Be aware of local cafes, bars, and attractions to advise guests.
• Handle cash during shifts and follow 100% accurate procedures.

Skills

Customer service

Communication

Hospitality

Problem solving

Job description

Generator Dublin, a vibrant hostel brand, is seeking a Night Front Office team member. If you are passionate about people, motivated, and organised, start your journey with us to create unforgettable experiences in Dublin.

Join a fast-paced, social environment where you know your city’s cafés, bars and attractions. You will handle guest needs, resolve issues, and help maintain a welcoming Generator atmosphere from night to morning.