Network & Security Support Engineer – Juniper, JNCIP, Aruba, Cisco

Stott and May; Dublin; On-site; EUR 50,000 - 60,000; Full time

Job summary

Stott and May in Dublin is seeking a Network & Security Support Engineer to join our busy NOC team. The role focuses on supporting Juniper, Aruba ClearPass, and wider managed services environments with hands-on troubleshooting and customer-facing responsibilities.

This office-based position offers extensive training, mentoring and opportunities to progress to Project Engineering. You will manage incidents from first contact to resolution, perform daily health checks, patch management, and ensure

Qualifications

• 5+ years in network support or related roles.
• Strong troubleshooting and incident management skills.
• Excellent written and verbal communication.

Responsibilities

• Supporting customers’ Juniper network and security environments.
• Providing first- and second-line support for reported incidents.
• Managing incidents from initial engagement through to resolution, ensuring SLA adherence.
• Troubleshooting network and security issues with support from senior engineers and vendor partners.
• Escalating complex issues where required.
• Completing daily health checks and preparing technical reports for customers.
• Supporting patch management, preventative maintenance, and infrastructure troubleshooting.
• Ensuring managed services and RMM tools are operating securely and effectively.

Skills

JNCIP

Troubleshooting

Customer-focused

Communication

Driving licence

Tools

Juniper gear

Aruba ClearPass

Job description

Network & Security Support Engineer – €50,000 - €60,000 + on call

Office based (5 days) - Dublin

Are you looking to build your career in networking and security technologies?

Do you want access to unlimited training and development to become top of your game?

Would you like to work as part of a dynamic highly skilled NOC team?

This is an opportunity to join a thriving Network Operating Centre, supporting mission-critical customer environments across Juniper, Aruba ClearPass, and wider managed services technologies.

You will have proved skills troubleshooting Juniper escalations and have great customer facing skills and hands-on technical development. You’ll work alongside experienced architects and engineers, gain exposure to high-profile network and security projects, and be supported through ongoing training, mentoring, and certification.

The whole team are in the office 5 days a week, and you will be given all the training and development tat you need to become the best that you can be. Once you are at the level required you will be added to the on call rota, and there will be ample opportunities to progress to Project Engineering and beyond.

Key Skills

• JNCIP
• Proven problem-solving and troubleshooting skills.
• A customer-focused mindset and clear communication style.
• Confidence working with customers, colleagues, and management.
• Excellent written and verbal communication skills.
• A full Irish or European driving licence.

Duties and responsibilities

• Supporting customers’ Juniper network and security environments.
• Providing first- and second-line support for reported incidents.
• Managing incidents from initial engagement through to resolution, ensuring SLA adherence.
• Troubleshooting network and security issues with support from senior engineers and vendor partners.
• Escalating complex issues where required.
• Completing daily health checks and preparing technical reports for customers.
• Supporting patch management, preventative maintenance, and infrastructure troubleshooting.
• Ensuring managed services and RMM tools are operating securely and effectively.