Neighbourhood Assistant

Jobtailor; Dublin; On-site; EUR 28,000 - 34,000; Full time

Job summary

Jobtailor is seeking an Administrative and Lettings Support to assist neighbourhood and income teams in delivering high-quality housing services in Dublin, Ireland. You will arrange property viewings, respond to lettings enquiries, and support the preparation of tenancy and nomination packs.

The role requires strong customer service experience, teamwork, and proficiency with Microsoft Office, with knowledge of housing regulations advantageous.

Qualifications

• Experience of delivering customer service.
• Experience of partnership working.
• Experience of working as part of a team.
• IT skills – Proficient in the use of Microsoft office.
• Experience of following set policies and processes.
• Permission to work in The Republic of Ireland.
• Educated to Leaving Certificate standard or equivalent.
• A full, clean driving licence, and access to your own vehicle.
• Desirable: Relevant professional qualification.
• Knowledge and awareness of related housing regulations/ law.

Responsibilities

• To provide administrative and lettings support to our neighbourhood’s teams.
• To deliver services of high quality, replicating high standards continually, achieving and exceeding performance targets.
• Arrange property viewings.
• Respond to lettings enquiries and provide housing advice to prospective
• Develop adverts and marketing campaigns for any hard to let properties.
• Ensure accurate tenancy agreements and sign-up packs are produced.
• Ensure that nomination packs are produced and sent to all nominated people.
• Ensure that the annual registrations process is delivered and that new tenancies are registered with the RTB.
• Perform general administrative duties to support the work of the Neighbourhoods’ team, Income team, Safer Neighbourhoods team and Environmental Services team.
• Provide customer reception duties where applicable and support facilities management in offices.

Skills

Customer service

Partnership working

Teamwork

MS Office

Policies & processes

Housing regulations awareness

Education

Leaving Certificate or equivalent

Job description

Responsibilities

• To provide administrative and lettings support to our neighbourhood’s teams.
• To deliver services of high quality, replicating high standards continually, achieving and exceeding performance targets.
• Arrange property viewings.
• Respond to lettings enquiries and provide housing advice to prospective
• Develop adverts and marketing campaigns for any hard to let properties.
• Ensure accurate tenancy agreements and sign-up packs are produced.
• Ensure that nomination packs are produced and sent to all nominated people.
• Ensure that the annual registrations process is delivered and that new tenancies are registered with the RTB.
• Perform general administrative duties to support the work of the Neighbourhoods’ team, Income team, Safer Neighbourhoods team and Environmental Services team.
• Provide customer reception duties where applicable and support facilities management in offices.

Requirements

• Experience of delivering customer service
• Experience of partnership working
• Experience of working as part of a team
• IT skills – Proficient in the use of Microsoft office
• Experience of following set policies and processes
• Permission to work in The Republic of Ireland
• Educated to Leaving Certificate standard or equivalent
• A full, clean driving licence, and access to your own vehicle
• Desirable: Relevant professional qualification.
• Knowledge and awareness of related housing regulations/ law