Multisite Practice Operations Lead

LifeStance Health; Prosperous; On-site; EUR 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Disability insurance

Life insurance

401k with employer match

Parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health is hiring a Lead Practice Coordinator to oversee front office daily activities for multiple Kentucky practice locations. The role ensures quality patient service for in-person and remote patients and clinicians, with a focus on operational excellence and staff engagement.

The position requires onsite work across several locations, travel between sites, and a starting pay of $22.75 per hour plus quarterly bonus potential.

Qualifications

• High School or equivalent required, associates/bachelor’s degree preferred.
• 2+ years in healthcare operations or 1+ year exceptional performance in a similar role.
• Excellent written and verbal communication skills.
• Proficient with Microsoft Office and EMRs.
• Ability to multitask and deliver high-quality patient experience.
• Capable of handling sensitive information per HIPAA.
• Travel between locations throughout the week.

Responsibilities

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Conduct schedule preparation for all patients ensuring paperwork, current credit card on file, accurate demographics, and prepared charts.
• Perform general office duties to keep the practice running smoothly for patients and clinicians.
• Monitor Practice Group phone queue to align resources and manage incoming call demand.
• Coordinate efforts across Practice Coordinators to achieve KPIs.
• Lead implementation of new processes at the practice level as rolled out by leadership.
• Fill gaps for front office vacancies to ensure patient and clinician coverage.

Skills

Multitasking

Communication

Teamwork

HIPAA compliance

Travel readiness

Education

High School diploma or equivalent; associates/bachelor’s preferred

Tools

Microsoft Office

EMRs

Job description

LifeStance Health is hiring a Lead Practice Coordinator to oversee front office daily activities for multiple Kentucky practice locations. The role ensures quality patient service for in-person and remote patients and clinicians, with a focus on operational excellence and staff engagement.

The position requires onsite work across several locations, travel between sites, and a starting pay of $22.75 per hour plus quarterly bonus potential.