Practice Manager | Patient Experience & Ops Leader

Centric Health Ltd; Drogheda; Hybrid; EUR 30,000 - 32,000; Part time

Benefits offered by this job

Pension: The company will match a 5%

Employee Assistance Programme

Sick Leave: 2 weeks

GP Visits: discounted

Indemnity coverage

Birthday Day Off

Maternity Leave

Paternity Leave

Flexible Working

Job summary

Centric Health is seeking a Practice Manager for Bryanstown Medical, Drogheda. The role leads a busy GP practice, coordinating clinicians and staff to deliver excellent patient care while meeting regulatory and financial objectives.

On site in Martello Village, this part-time post focuses on people leadership, operational oversight, and service improvement. You will manage bookings, patient journeys, and admin workflows, support bank reconciliation and IT systems, and ensure compliant, efficient

Qualifications

• Previous management experience in a medical or dental practice or other relevant management experience is desirable
• Have strong people management skills and have led and managed a team
• Have strong business development acumen and have worked in commercial roles managing people and budgets
• Flexible attitude to changing work practices

Responsibilities

• Maintain a culture of patient and customer care and ensure an ongoing focus on improving the quality of the patient experience
• Oversee the bookings process and ensure the highest level of communication and professionalism
• Working alongside the Regional Manager to develop and improve the patient journey
• Deal with patient complaints and feedback and elevate where necessary
• Directly manage, develop, and motivate staff, with the aim of building an effective and engaged team
• Provide leadership to the team, through regular meetings, objective setting, and effective communication
• Induct new staff, clinicians, and locums into practice processes
• Manage admin roster, doctor, and nurse sessions to ensure adequate cover and monitor / adjust in line with seasonal requirements
• Ensure compliance to proper conditions of employment, to include current employment legislation and recognised good practice
• Responsible for general office management and provide reception cover if necessary
• Responsible for supplies, both medical and administrative
• Ensure compliance with all statutory and legal regulations.
• Maximize the use of IT systems (and develop procedures to ensure the effective running of the practice information systems)
• Implement company policies and procedures and introduce systems and workflows where relevant to support such policies
• Manage the day-to-day financial function of the practice, ensuring that daily sales and takings are reconciled, carry out bank lodgements in line with policy, manage petty cash, and approve all suppliers
• In conjunction with finance and the operations team, participate in discussions regarding bank reconciliation, cash flow forecasts, income and expenditure plans
• Manage GMS patients, new, transfer, and nursing homes to ensure all GMS payments are paid
• Providing ad hoc reports or practice information to the finance team or regional manager when required

Skills

Management experience

People management

Business development

Flexible attitude

Job description

Centric Health is seeking a Practice Manager for Bryanstown Medical, Drogheda. The role leads a busy GP practice, coordinating clinicians and staff to deliver excellent patient care while meeting regulatory and financial objectives.

On site in Martello Village, this part-time post focuses on people leadership, operational oversight, and service improvement. You will manage bookings, patient journeys, and admin workflows, support bank reconciliation and IT systems, and ensure compliant, efficient