Motor Claims Handler

KennCo; Rathfarnham; Hybrid; EUR 35,000 - 45,000; Full time

Benefits offered by this job

On-the-job training

Equal opportunities employer

Job summary

KennCo is recruiting a Motor Claims Handler in their South Dublin office (Dublin 16). The role is full-time with hybrid working and reports to the Claims Operations Manager. Two years motor claims handling experience and APA/CIP progression are preferred.

The successful candidate will work closely with underwriting and claims teams in a supportive, team-focused environment. The ideal candidate will handle claims end-to-end, negotiate settlements, and ensure data accuracy at notification, while

Qualifications

• Two years of motor claims handling is essential.
• APA qualification preferred or in progress toward CIP.
• Strong customer focus and ability to manage difficult conversations.
• Excellent negotiation and decision-making abilities.

Responsibilities

• Provide excellent customer service and capture data accurately at notification.
• Handle all incoming communications to resolve claims promptly and cost-effectively.
• Interact with claimants, assessors, garages and solicitors to avoid escalation and delays.
• Conduct desktop investigations to determine indemnity and liability where possible.
• Negotiate settlements fairly with all parties and manage claims through to final settlement.
• Report changes in claim complexity to the Claims Manager and adjust action plans accordingly.
• Conduct regular file and reserve reviews to meet SLA and quality standards.
• Meet personal and team performance targets and adapt to workload priorities.

Skills

Two years claims handling

Negotiation skills

Communication skills

Customer service

Organisational skills

Education

APA qualified

CIP in progress

Job description

MOTOR CLAIMS HANDLER – FULL TIME HYBRID POSITION

KennCo are currently recruiting a Motor Claims Handler based in their South Dublin office in Dublin 16. The company was founded in 2008 and it is a dedicated, Broker only Underwriting Agency, acting as a product producer on behalf of top rated European and Irish based insurers.

KennCo performs all the duties of an insurer, from underwriting, pricing, distribution, branding, broker agreements/schemes, accounts reconciliation to full claims handling and settlement. In order to perform these duties to the upmost satisfaction of the major insurers which we represent, KennCo employs high calibre experienced employees. In return, KennCo provides a positive working environment where the culture is very teamwork focused. In addition, we provide our employees with valuable experience and on the job training.

This is a full-time permanent contract and the successful candidate will report directly to the Claims Operations Manager. The Motor Claims Handler will work closely with the wider claims function and the underwriting departments.

The ideal candidate must have two years relevant prior Motor claims handling. They must be a minimum of APA qualified or grandfathered, ideally working towards CIP.

Key Duties / Responsibilities:

The duties and responsibilities of the role of the Motor Claims Handler will include but will not be limited to:

• Providing excellent customer service for customers whilst ensuring all critical data is captured at notification stage as accurately as possible.
• Handling all incoming communication proactively to ensure the early and cost-effective resolution of all claims
• Dealing with all incoming correspondence from claimants, assessors, garages, solicitors and other interested parties to ensure that there is no escalation of claim duration and duration related costs i.e. escalation/car hire
• Desktop investigations of claims at the initial stage and where possible decide on and confirm indemnity and liability.
• Negotiating settlements of claims in a professional and fair manner with all interested parties.
• Handling an assigned workload of claims through to final settlement
• Reporting to Claims Manager with any changes in the complexity of claims, ensuring they are identified and dealt with appropriately.
• Conducting regular file and reserve reviews ensuring service standards/quality are in accordance with agreed SLA's
• Managing personal performance targets to ensure all personal and team targets are met
• Carrying out such duties as management may require from time to time.

Key Skills:

• A minimum of two years claims handling is essential.
• APA/Grandfathered status, ideally working towards CIP.
• Customer-focused and ability to agree ‘win-win’ situations.
• Awareness of Underwriting Principles and applicable legal and liability knowledge, claims regulations, compliance (CPC) & motor legislation.
• Methodical & structured approach to work demonstrating good problem-solving skills.
• Excellent negotiation and decision-making skills.
• Ability to work on own initiative.
• Flexible with the ability to manage and prioritise the workload in order to fully deliver on objectives.
• Excellent communication & telephone skills
• The ideal candidate will be a team player with a positive attitude, be proactive and highly motivated.

KennCo Underwriting Ltd is an Equal Opportunities Employer