Apprentice Motor Claims Handler

davies; Dublin; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Davies Innovation Lab

Leadership training programme

Pension, 5% employee contribution

25 days holiday

Flexible working options

Job summary

Davies is looking for an Apprentice Motor Claims Handler in Dublin. This role is perfect for those eager to start their career in insurance, gaining hands-on experience in claims processing and customer service.

You'll assist with claims intake, documentation, and investigations while engaging in training programs to develop your skills. The position offers various benefits including a pension plan, flexible working options, and funding for professional qualifications.

Qualifications

• Motivated and detail-oriented individual seeking a career in insurance.
• Assisting in claims processing and providing customer service.
• Willingness to learn the fundamentals of claims management.

Responsibilities

• Assist in the intake, review, and processing of insurance claims.
• Provide support to claimants by answering queries.
• Ensure all claim documentation is complete and accurate.
• Support the investigation of claims to determine validity.
• Liaise with clients and insurers to facilitate claim resolution.
• Participate in training sessions and workshops.

Skills

Excellent communications skills

Strong customer service ethos

Ability to work as part of a team

Ability to take responsibility for your own workload

Good planning and organisational skills

Strong IT skills (proficiency in Excel a bonus)

Job description

Apprentice Motor Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Dublin

Description

We are seeking a motivated and detail-oriented Apprentice Claims Handler to join our Claims team. This role is designed for individuals looking to start their career in insurance and gain hands‑on experience in claims handling. The successful candidate will assist in processing claims, providing excellent customer service, and learning the fundamentals of claims management.

Key Responsibilities

• Claims Processing: Assist in the intake, review, and processing of insurance claims.
• Customer Service: Provide support to claimants, answering queries and guiding them through the claims process.
• Documentation: Ensure all claim documentation is complete, accurate, and filed appropriately.
• Investigation: Support the investigation of claims to determine validity and coverage.
• Communication: Liaise with clients, insurers, and other stakeholders to facilitate claim resolution.
• Learning & Development: Participate in training sessions and workshops to develop knowledge and skills in claims handling.
• Compliance: Adhere to company policies, procedures, and regulatory requirements.

Skills, Knowledge & Expertise

• Excellent communications skills and a good telephone manner.
• Strong customer service ethos.
• The ability to work as part of a team.
• The ability to take responsibility for your own workload.
• Good planning and organisational skills
• Strong IT skills (proficiency in Excel a bonus)

Job Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan