Mid‑Market CSM: Drive Adoption & Growth (EMEA)

Ashby; Ireland; On-site; EUR 45,000 - 105,000; Full time

Benefits offered by this job

Unlimited PTO

12 weeks family leave

Stock options (10-year window)

Education budget €100/month

Equipment budget

Job summary

Ashby is hiring a Customer Success Manager for the EMEA region to shape and scale a high‑touch experience for mid‑market customers. You will own 60+ accounts, manage multi‑week implementations, and partner across Sales, Marketing, Product, and Operations to drive adoption and retention.

This role emphasizes teaching, data‑driven improvements, and scalable process design. You will work with technically complex products, craft tailored training, and help the go‑to‑market team optimize the renewals

Qualifications

• 2+ years of customer success in B2B SaaS
• Managing a book of ~60 mid-market customers with >$1.5M ARR
• Collaborating with Sales, Marketing, Product and Operations
• Tailoring training and product walkthroughs to address customer challenges
• Experience with technically complex products

Responsibilities

• Manage four to eight week implementations and ongoing value delivery
• Develop and nurture relationships across a broad set of stakeholders
• Serve as product expert and translate technical details into actionable insights for customers
• Collaborate with cross-functional teams to drive adoption and retention
• Support renewals and help scale go-to-market processes

Skills

CSM experience

Stakeholder management

Cross-functional collaboration

Communication & training

Product curiosity

Tools

CRM software

Data workflows

Job description

Ashby is hiring a Customer Success Manager for the EMEA region to shape and scale a high‑touch experience for mid‑market customers. You will own 60+ accounts, manage multi‑week implementations, and partner across Sales, Marketing, Product, and Operations to drive adoption and retention.

This role emphasizes teaching, data‑driven improvements, and scalable process design. You will work with technically complex products, craft tailored training, and help the go‑to‑market team optimize the renewals