Maps Data Moderator with Mexican Spanish

Cognizant; Dublin; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Performance based bonus scheme

Permanent contract

Private Medical Insurance

Life assurance

Job summary

Cognizant in Dublin is seeking a detail-oriented role focused on maintaining accurate business information on mapping platforms. You will validate data, reach out to businesses by phone, and update client systems to ensure high-quality content.

The position combines research, customer interaction, and decision-making in a dynamic environment, with a permanent contract and performance-based bonus. Ideal for someone who thrives in a structured, multicultural setting.

Qualifications

• Proficiency in Mexican Spanish at min. B2/C1 level and English at B2+ level.
• Be eligible to work in Ireland.
• Excellent verbal and written communication skills – customer engagement is essential.
• Proficient user of MS Office and Google Sheets.

Responsibilities

• Review maps data for accuracy against client policies.
• Contact businesses via outbound calls to verify information.
• Update client platforms with verified data.
• Make balanced decisions using market knowledge and follow policies to resolve inquiries.

Skills

Spanish proficiency (Mexican)

English proficiency

MS Office

Google Sheets

Communication skills

Time management

Detail orientation

Tools

MS Office

Google Sheets

Job description

Work Model: Office
Working hours: Monday - Friday, 3PM - 12AM
Location: Dublin 3, East Point Business Park

About the role

This role focuses on maintaining accurate and up-to-date business information on mapping platforms. Through data validation, direct communication with businesses, and careful review of guidelines, you will help ensure high-quality content and resolve data discrepancies. The position combines research, customer interaction, and decision-making in a dynamic and detail-oriented environment.

What you will do:

• Reviewing maps data to assess accuracy against client policies;
• Engaging with business, predominantly via outbound phone calls, to verify their business information;
• Updating client platforms based on collected information;
• Making well-balanced decisions based on market specific knowledge and helping to resolve inquiries to defined policies and procedures by flagging discrepancies.

Your profile:

• Proficiency of Mexican Spanish at min. B2/C1 level and English at B2+ level;
• Be eligible to work in Ireland;
• Excellent verbal and written communication skills - customer engagement is the critical part of this role;
• Proficient user of the MS Office package and Google sheets;
• Ability to build and maintain effective customer/vendor relationships;
• Attention to detail & problem-solving skills;
• Good time management, prioritization skills, and ability to work under time constraints and without careful oversight;
• Ability to work in a multicultural environment.

What we offer

• Performance based bonus scheme
• Permanent contract
• Private Medical Insurance
• Life assurance