Manager, Customer Insights & Experience Design

Travelers; Bailieborough-Cootehill Municipal District; On-site; EUR 50,000 - 75,000; Full time

Benefits offered by this job

Private Medical Insurance

Retirement Plan

Holiday Entitlement

Wellness Programme

Volunteer Encouragement

Job summary

Travelers is seeking a Marketing Insights & Experience role in Ireland to drive customer understanding and growth. You’ll engage with customers and brokers, analyze data, and shape propositions that improve experiences and business outcomes.

The team values curiosity, collaboration, and evidence-based decision making. Ideal candidates will bring experience in UX, research, and data analysis, with the ability to translate insights into strategic actions across marketing and product teams.

Qualifications

• Relevant work experience in user experience design, research, insights, or customer strategy.
• Experience translating data into actionable recommendations.
• Strong collaboration and stakeholder management capabilities.

Responsibilities

• Analyze quantitative and qualitative data to understand customer behaviour and needs.
• Plan and execute research activities to gather user experience data and evaluate usability.
• Translate insights into strategic recommendations for marketing, product, and sales teams.
• Map customer journeys to identify friction points and opportunities for improvement.
• Collaborate with cross-functional teams to embed data-driven decision making.

Skills

User Experience Design

Data Analysis

Research

Job description

Travelers is seeking a Marketing Insights & Experience role in Ireland to drive customer understanding and growth. You’ll engage with customers and brokers, analyze data, and shape propositions that improve experiences and business outcomes.

The team values curiosity, collaboration, and evidence-based decision making. Ideal candidates will bring experience in UX, research, and data analysis, with the ability to translate insights into strategic actions across marketing and product teams.