Maintenance Supervisor

The Johnstown Estate; Dundrum; On-site; EUR 42,000 - 60,000; Full time

Job summary

The Johnstown Estate in Dundrum, Ireland, is seeking an experienced Maintenance Supervisor to lead daily maintenance operations across a 4-star hotel. You will manage a maintenance team, coordinate with contractors, and ensure safety and high standards in all facilities.

The role requires hands-on maintenance experience in hospitality, supervising staff, and knowledge of preventative maintenance systems. Weekend and on-call work may be required to meet operational needs, ensuring guest comfort

Qualifications

• Experience in a hotel/resort maintenance role is essential.
• Supervisory experience is highly desirable.
• Trade qualifications in electrical/plumbing/mechanical are advantageous.
• Knowledge of preventative maintenance systems is beneficial.
• Understanding of fire safety, water hygiene and emergency systems is desirable.

Responsibilities

• Supervise daily maintenance operations across the hotel, including guest bedrooms, public areas, restaurants, leisure facilities, offices and back-of-house areas.
• Ensure facilities are maintained to a high-quality standard in a 4-star luxury environment.
• Respond promptly to maintenance requests with minimal disruption to guests and operations.
• Carry out routine inspections and identify defects, hazards and repair needs.
• Support in maintaining critical systems including electrical, plumbing, HVAC, heating and lighting.
• Ensure all repairs are completed to a high standard with attention to detail.
• Liaise with external contractors and service providers to ensure work meets hotel standards and deadlines.
• Monitor contractor performance and ensure compliance with hotel policies and safety procedures.
• Assist with ordering, stock control and managing maintenance supplies and equipment.
• Communicate effectively with Housekeeping, Front Office, F&B and other departments regarding repairs and scheduling.
• Support management in planning maintenance works during low-occupancy periods.

Skills

Maintenance experience

Team supervision

Contractor management

Health & safety

Facilities management

Education

Trade qualification (Electrical/Plumbing/Mechanical)

Job description

At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.

Duties and Responsibilities of the Role

Operational & Property Maintenance

• Supervise daily maintenance operations across the hotel, including guest bedrooms, public areas, restaurants, leisure facilities, offices, and back-of-house areas.
• Ensure the hotel's facilities are maintained to a high-quality standard in line with a 4-star luxury environment.
• Respond promptly and efficiently to maintenance requests, ensuring minimal disruption to guests and operations.
• Carry out routine inspections and identify defects, hazards, and repair needs.
• Support in maintaining critical systems including electrical, plumbing, HVAC, heating, lighting, and general building fabric.
• Ensure all repairs are completed to a high standard, with attention to detail and presentation.

Preventative Maintenance & Compliance

• Support the implementation of a preventative maintenance program to reduce breakdowns and improve operational efficiency.
• Assist in monitoring statutory compliance requirements such as fire safety systems, emergency lighting, water hygiene, and equipment servicing.
• Ensure maintenance records and documentation are updated accurately and in a timely manner.
• Ensure all works comply with relevant health & safety legislation and hotel procedures.

Team Supervision & Leadership

• Supervise and coordinate the maintenance team to ensure tasks are completed efficiently and to standard.
• Allocate daily work schedules and prioritise tasks based on business needs and operational requirements.
• Provide training, coaching, and support to maintenance staff, ensuring consistent performance and safe working practices.
• Promote teamwork, accountability, and a high level of professionalism within the department.

Contractor & Supplier Management

• Liaise with external contractors and service providers to ensure work is completed in line with hotel standards and deadlines.
• Monitor contractor performance and ensure compliance with hotel policies and safety procedures.
• Assist with ordering, stock control, and managing maintenance supplies and equipment.

Guest Service & Departmental Communication

• Ensure maintenance work is carried out with discretion and minimal impact on guests.
• Maintain a strong service culture by responding professionally to guest-related maintenance issues.
• Communicate effectively with Housekeeping, Front Office, Food & Beverage, and other departments regarding repairs, room status, and maintenance scheduling.
• Support management in planning maintenance works during low-occupancy periods where possible.

Health & Safety Responsibilities

• Ensure compliance with the hotel's health & safety procedures at all times.
• Report hazards, incidents, and near misses promptly.
• Ensure safe handling and storage of tools, chemicals, and equipment.
• Promote a proactive approach to safety and maintenance standards across the property.

Requirements for the role

• Previous experience in a maintenance role within a hotel, resort, or similar hospitality environment is essential.
• Supervisory experience is highly desirable.
• Trade qualification (Electrical / Plumbing / Mechanical) is an advantage.
• Knowledge of planned preventative maintenance systems is beneficial.
• Understanding of compliance standards (fire safety, water hygiene, emergency systems) is desirable.
• Flexibility required, including weekends and public holidays depending on operational requirements.
• On-call availability may be required for emergencies.
• Physically active role requiring lifting, climbing, and manual handling.