Assistant Housekeeping Manager

Luttrellstown Castle Resort; Luttrellstown; On-site; EUR 42,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Service Charge

Meals while on duty

Employee discounts in F&B and Golf

Uniform provided and laundered

On-site parking

Bike to work scheme

Team events

Job summary

Luttrellstown Castle Resort in Ireland is seeking an Assistant Housekeeping Manager to uphold the highest standards of cleanliness, presentation, and hygiene across the 5-star property. You will support daily operations, supervise a diverse team, and drive exceptional service with strong leadership and English communication.

Ideal candidates will have supervisory experience in luxury hospitality, excellent organisational and time-management skills, and a commitment to guest satisfaction.

Qualifications

• Proven supervisory experience within the housekeeping department of a 4*/5* luxury resort or similar upscale hospitality establishment.
• Ability to lead, motivate, and inspire a diverse team, including accommodation assistants and linen porters.
• Professional, enthusiastic, and detail-oriented, with exceptional organisational and time management abilities.
• Excellent customer care and people skills, with the ability to work both independently and as part of a team.
• Familiarity with health and safety regulations and industry best practices.
• Flexibility to work evenings, weekends, and holidays as required.

Responsibilities

• Work with Housekeeping Manager to ensure the relevant KPI’s are met within the overall team
• Ensure the highest standards of presentation, cleanliness, and hygiene are consistently maintained throughout the resort.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and maintenance standards.
• Provide daily supervision, instruction, and delegation of duties to the housekeeping team in Manager’s absence.
• Recruit, train, mentor, and motivate staff to deliver exceptional service while maintaining a positive work environment.
• Organise team training sessions to ensure staff are well-informed about operational procedures and resort standards.
• Collaborate with other departments, including Guest Relations, Events, and F&B, to ensure smooth daily operations.
• Manage stock levels of supplies such as bed linen, cleaning chemicals, and amenities, ensuring correct storage and usage.
• Work with the Manager to prepare and manage rosters, departmental budgets, including forecasting and cost control measures.
• Adhere to health and safety policies and procedures, ensuring all practices align with industry standards.
• Manage guest complaints and requests promptly and effectively, striving to exceed guest expectations.
• Be sustainably aware within your role – ensure waste management protocols are in place and adhered to.
• Link in with the Manager and team to ensure sustainable practices are in place and followed.

Skills

Supervisory experience

Leadership abilities

Organisational skills

Time management

Customer care & people skills

English proficiency

Job description

Reporting to

• Housekeeping Manager

Working with

• Housekeeping Team
• Castle Operations Team
• Guest Relations Team
• F & B Management
• Events Team

Job Type: Full Time – 40 hours (Permanent after successful probation)

Job Description

The Assistant Housekeeping Manager is responsible for maintaining the highest standards of cleanliness, presentation, and hygiene throughout this 5 star resort.

This role ensures the provision of an efficient and effective service to all guests while supporting the Housekeeping Manager in daily operations. The ideal candidate will have supervisory experience, strong leadership abilities, and a commitment to excellence in hospitality.

The ideal candidate will possess a high level of spoken and written English and have a proven track record of leadership, exceptional organisational skills, and a keen eye for detail.

Requirements

• Proven supervisory experience within the housekeeping department of a 4*/5* luxury resort or similar upscale hospitality establishment.
• Ability to lead, motivate, and inspire a diverse team, including accommodation assistants and linen porters.
• Professional, enthusiastic, and detail-oriented, with exceptional organisational and time management abilities.
• Excellent customer care and people skills, with the ability to work both independently and as part of a team.
• Familiarity with health and safety regulations and industry best practices.
• Flexibility to work evenings, weekends, and holidays as required.

Key Responsibilities

• Work with Housekeeping Manager to ensure the relevant Key performance indicators (KPI’s) are met within the overall team
• Ensure the highest standards of presentation, cleanliness, and hygiene are consistently maintained throughout the resort.
• Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure compliance with cleanliness and maintenance standards.
• Provide daily supervision, instruction, and delegation of duties to the housekeeping team in Manager’s absence.
• Recruit, train, mentor, and motivate staff to deliver exceptional service while maintaining a positive work environment.
• Organise team training sessions to ensure staff are well-informed about operational procedures and resort standards.
• Collaborate with other departments, including Guest Relations, Events, and F&B, to ensure smooth daily operations.
• Manage stock levels of supplies such as bed linen, cleaning chemicals, and amenities, ensuring correct storage and usage.
• Work with the Manager to prepare and manage rosters, departmental budgets, including forecasting and cost control measures.
• Adhere to health and safety policies and procedures, ensuring all practices align with industry standards.
• Manage guest complaints and requests promptly and effectively, striving to exceed guest expectations.
• Be sustainably aware within your role – ensure waste management protocols are in place and adhered to.
• Link in with the Manager and team to ensure sustainable practices are in place and followed.

Additional Responsibilities

• Maintain the general upkeep of the Castle, Clubhouse, and other areas, including vacuuming, dusting, and polishing.
• Prepare and maintain reception room areas and guest accommodations to the highest standards.
• Assist Guest relations, catering and waiting staff during functions as required.
• Perform any other duties as assigned by the Manager to ensure the smooth operation of the housekeeping department.

General Expectations

You are expected to perform your duties diligently and professionally with a friendly, outgoing attitude. Collaboration with team members is essential to maintain high standards of service and create an enjoyable environment for guests and colleagues alike. Exceptional grooming standards and a professional appearance are required at all times.

Benefits

• Competitive salary
• Service Charge
• Meals while on duty
• Employee discounts in Food & Beverage and Golf
• Uniform provided and laundered
• Complimentary car parking
• Team appreciation events
• Bike to work scheme

Job Types: Full-time, Permanent

Benefits

• Additional leave
• Bike to work scheme
• Company events
• Employee assistance program
• Employee discount
• On-site parking

Work Location: In person