Luxury Reservations Agent – Personalised Guest Journeys

Relais & Châteaux; Kenmare; On-site; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Competitive rate of pay

Discounted room rates

50% off Food and Beverages

30% off spa treatments

Complimentary meals during duty

Job summary

Park Hotel Kenmare, a member of Relais & Châteaux, is seeking a detail-oriented Reservations Agent to join our esteemed hospitality team. The role involves managing guest reservations, ensuring exceptional service standards synonymous with our luxury brand. Candidates with previous luxury hotel experience and strong communication skills are encouraged to apply.

The successful applicant will enjoy competitive pay, benefits, and opportunities for professional development, while working in a stunning location in County Kerry.

Qualifications

• Previous experience in reservations, front office, or guest relations.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational skills.

Responsibilities

• Handle all room reservation enquiries via telephone, email, and online channels.
• Deliver exceptional guest service in line with five-star luxury hospitality standards.
• Prepare daily arrival reports and reservation updates for operational departments.

Skills

Communication Skills

Attention to Detail

Multitasking

Guest-focused Approach

Knowledge of Luxury Hospitality

Education

Experience in Luxury Hotel Environment

Tools

Hotel Property Management Systems

Reservation Platforms

Job description

Park Hotel Kenmare, a member of Relais & Châteaux, is seeking a detail-oriented Reservations Agent to join our esteemed hospitality team. The role involves managing guest reservations, ensuring exceptional service standards synonymous with our luxury brand. Candidates with previous luxury hotel experience and strong communication skills are encouraged to apply.

The successful applicant will enjoy competitive pay, benefits, and opportunities for professional development, while working in a stunning location in County Kerry.