Luxury Operations & Client Experience Coordinator

MARIETTA TD EXPERT LIMITED; Dún Laoghaire; On-site; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Bike to work scheme

On-site parking

Employee discount

Wellness program

Company events

Employee discount on fine jewellery

Job summary

Marietta TD Expert Limited, operating as The Diamond Expert, is seeking a Business and Operations Coordinator in Dun Laoghaire. You will provide operational support to the founders, manage schedules, travel, and supplier coordination to ensure smooth day-to-day activity.

You will handle client communications, logging expenses, coordinating events, and maintaining CRM systems and internal records to a high standard.

Qualifications

• Minimum 2 years’ experience in a similar business support, operations, or such role.
• Experience within the luxury, retail, or professional services sector is advantageous but not essential.
• Strong organisational skills with excellent attention to detail.
• Ability to manage multiple priorities effectively in a fast-paced environment.
• Professional, polished, and confident when interacting with clients.
• Excellent written and verbal communication skills.
• A proactive, enthusiastic, and positive approach to work.
• Comfortable working at pace while maintaining accuracy and consistency.

Responsibilities

• Provide operational support to the founders.
• Manage schedules, correspondence, travel and coordination with suppliers and workshops.
• Support client communications, ensuring a polished and seamless experience.
• Manage the business Expense Management, tracking and logging all business expenses.
• Support the planning and coordination of events, photoshoots, and brand activity.
• Maintain CRM systems and internal records to a consistently high standard.
• Prepare quotations, invoices and client documentation accurately and efficiently.
• Gather and manage client feedback and online reviews.

Skills

Organisational skills

Communication skills

Client interaction

Multitasking

Attention to detail

Professional presentation

Tools

Google Workspace

Excel

CRM systems

Job description

Marietta TD Expert Limited, operating as The Diamond Expert, is seeking a Business and Operations Coordinator in Dun Laoghaire. You will provide operational support to the founders, manage schedules, travel, and supplier coordination to ensure smooth day-to-day activity.

You will handle client communications, logging expenses, coordinating events, and maintaining CRM systems and internal records to a high standard.