Luxury Front of House Concierge

Ballyfin Demesne; Leinster; On-site; EUR 32,000 - 52,000; Full time

Job summary

Ballyfin Demesne, a 5‑star luxury country house hotel in Ireland, invites you to join its Front of House team. Reporting to the Front of House Manager, you will ensure guests feel welcomed and attentively looked after from reservation to farewell, with an exceptional eye for detail and intuitive service.

The role is full‑time and permanent, working five days over seven in a refined, discreet environment that upholds Ballyfin’s reputation for quiet luxury.

Qualifications

• This role requires front of house experience in luxury hospitality.
• Excellent communication, impeccable timing and attention to detail are essential.
• Ability to anticipate guest needs and provide personalised service.

Responsibilities

• Reach out to guests ahead of arrival to understand plans and preferences.
• Curate and arrange every element of the stay for a personalised experience.
• Oversee Front of House desk operations with calm confidence and precision.
• Manage guest enquiries to Ballyfin’s high standards.
• Coordinate in‑house activities and tailor recommendations to guests.
• Attend to guest requests with discretion and warmth.
• Anticipate guest needs to create ease, comfort and quiet luxury.

Skills

Team Player

Exceptional Customer Service

Attention to Detail

Job description

Ballyfin Demesne, a 5‑star luxury country house hotel in Ireland, invites you to join its Front of House team. Reporting to the Front of House Manager, you will ensure guests feel welcomed and attentively looked after from reservation to farewell, with an exceptional eye for detail and intuitive service.

The role is full‑time and permanent, working five days over seven in a refined, discreet environment that upholds Ballyfin’s reputation for quiet luxury.