Guest Experience Concierge – Luxury Front of House

Ballyfin Demesne; Ballyfin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Ballyfin Demesne seeks a dedicated Front of House professional to ensure guests feel welcomed and attentively looked after from reservation to departure. The role emphasizes exceptional communication, anticipation of needs, and meticulous attention to detail in a luxury estate setting.

Working full-time across five days, seven days a week, this position involves overseeing the Front of House desk, managing guest inquiries, and coordinating bespoke experiences to elevate each stay.

Responsibilities

• Proactively reach out to guests ahead of arrival to understand plans, preferences, and any special requirements.
• Oversee daily Front of House operations with calm confidence, grace, and precision.
• Coordinate in-house activities and experiences, tailoring recommendations to guest preferences.
• Attend to guest requests with discretion, warmth, and impeccable timing to create effortless, personalized experiences.

Skills

Guest communication

Attention to detail

Organizational skills

Job description

Ballyfin Demesne seeks a dedicated Front of House professional to ensure guests feel welcomed and attentively looked after from reservation to departure. The role emphasizes exceptional communication, anticipation of needs, and meticulous attention to detail in a luxury estate setting.

Working full-time across five days, seven days a week, this position involves overseeing the Front of House desk, managing guest inquiries, and coordinating bespoke experiences to elevate each stay.