Luxury F&B Duty Manager – Guest Experience Lead

The Johnstown Estate; Enfield; On-site; EUR 32,000 - 42,000; Full time

Job summary

The Johnstown Estate in Ireland is seeking an experienced Food & Beverage supervisor to lead daily operations across all outlets, delivering luxury service and adhering to SOPs. You will manage staff and coordinate with kitchen and front‑of‑house teams to drive guest satisfaction.

You will oversee staffing, training and performance while maintaining cost controls, safety standards and accurate cash handling.

Responsibilities

• Lead daily operations across all outlets to ensure smooth service and consistent guest experience
• Manage and develop food & beverage staff, including scheduling, training and performance
• Coordinate with kitchen and front-of-house teams to maintain seamless service flow
• Drive guest satisfaction through proactive, anticipatory service and issue resolution
• Oversee staffing levels, cost controls, and schedules to maintain profitability and service standards
• Maintain safety standards, cash handling procedures and accurate financial reporting

Job description

The Johnstown Estate is seeking an experienced Food & Beverage supervisor to lead daily operations across all outlets, ensuring luxury service and adherence to SOPs. You will manage staff, coordinate with kitchen and front-of-house, and drive guest satisfaction through proactive service.

You will oversee staffing, training and performance, while maintaining strict cost controls, safety standards and accurate cash handling.