Lounge Manager: Luxury Guest Experience

BaxterStorey IRL

Dublin

On-site

EUR 42,000 - 64,000

Full time

5 days ago

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Benefits offered by this job

20 Days holiday increasing with tenure

Birthday leave

3 paid volunteering days

3 days paid grandparent leave

Enhanced maternity leave 26 weeks

Secondary carer leave (4 weeks)

Wedding/commitment day leave

Free meals on shift

Training and development opportunities

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey IRL is seeking a proactive Lounge Manager for the Aer Lingus Lounges at Dublin Airport. You will lead a premium hospitality team, delivering first-class service and exceptional food and beverage experiences for discerning guests.

The role requires strong people leadership, operational expertise in high-end hospitality, and a passion for guest excellence. You will partner with the Operations Manager to foster an inspiring culture and exceed expectations.

Qualifications

Experience in a high-end fine dining or hotel environment.
Track record of leading and developing teams.
Passion for food and customer experience.
Ability to manage budgets and drive commercial performance.
Strong delegation and influencing skills.

Responsibilities

Lead, inspire and support direct reports to deliver exceptional standards.
Build credible relationships with clients and key stakeholders.
Develop the team through mentoring, training and recognition.
Create a culture of excellence with caring service, food standards and innovation.
Achieve KPI targets including Health, Safety, Sustainability and governance.