Lounge Host – Premium Airport Lounges

Independents by Sodexo; Dublin; Remote; EUR 18,000 - 25,000; Full time

Benefits offered by this job

Wellbeing platform

EAP

Virtual GP

Discount scheme

Pension plan

Learning & development

Bike to Work

Enhanced benefits

Job summary

Sodexo at Dublin Airport seeks an Airport Lounge Supervisor to lead premium guest service in our VIP lounge. You will Welcome guests, manage check-ins and provide information on facilities, food and services, delivering a warm, professional arrival experience.

You’ll work 37.5 hours per week across 5 days in a fast-paced environment, with early mornings, evenings, weekends and public holidays. A background in hospitality and strong interpersonal skills are essential.

Qualifications

• Previous experience in a customer-facing hospitality or premium service role.
• Experience within luxury hotels, executive lounges or premium services is desirable.
• Outstanding communication and interpersonal skills.
• A naturally warm, engaging and professional manner.
• Excellent attention to detail and organisational skills.
• Confidence using computer systems and processing guest information accurately.

Responsibilities

• Welcome guests with warmth, professionalism and genuine hospitality.
• Verify lounge eligibility and check-in guests accurately.
• Provide information on facilities, food and beverage, and services.
• Anticipate guest needs and offer proactive assistance.
• Build rapport with guests while staying polished.
• Handle inquiries and resolve issues with empathy.
• Support lounge team in maintaining presentation and service standards.
• Ensure reception area remains immaculate and premium.
• Collaborate with colleagues to deliver a seamless experience.
• Process bookings and guest information with high accuracy.

Skills

Customer facing hospitality

Premium service experience

Excellent communication

Professional demeanor

Attention to detail

Organisational skills

Tools

Guest booking systems

Job description

• Full time
• 37.5 hours per week
• 5 Days over 7
• €15.50 per hour
• Opportunities for career development
  
• Plus our Sodexo employee benefits package

Airport Lounge Supervisor

Dublin Airport - Full time

Due to airport security requirements, applicants must hold a valid passport with at least 6 months' validity remaining, have a minimum B2 level of English, and be able to successfully complete Garda Vetting and Aviation Security Clearance. Employment is conditional upon meeting all of these requirements.

We are seeking an exceptional Lounge Host to join our premium airport lounge team at Dublin Airport. As the first point of contact for our guests, you will set the tone for their entire lounge experience. Warm, welcoming and highly professional, you will deliver an effortless arrival experience while providing the personalised service expected within a premium hospitality environment. This is an opportunity for someone who genuinely enjoys engaging with people and takes pride in creating memorable experiences through exceptional customer service.

What you'll do:

• Welcome guests with warmth, professionalism and genuine hospitality.
• Verify lounge eligibility and complete guest check-in efficiently and accurately.
• Provide information about lounge facilities, food and beverage offerings, and available services.
• Anticipate guest needs and offer proactive assistance throughout their visit.
• Build rapport with guests while maintaining a polished and professional presence.
• Handle guest enquiries and resolve issues with confidence and empathy.
• Support the lounge team in maintaining exceptional presentation and service standards.
• Ensure the reception area remains immaculate and reflects the premium nature of the lounge.
• Work collaboratively with colleagues to deliver a seamless guest experience.
• Maintain high standards of accuracy when processing bookings and guest information

What you'll bring:

• Previous experience in a customer-facing hospitality or premium service role.
• Experience within luxury hotels, executive lounges, concierge services, premium retail, airlines or high-end hospitality is highly desirable.
• Outstanding communication and interpersonal skills.
• A naturally warm, engaging and professional manner.
• Excellent attention to detail and organisational skills.
• Confidence using computer systems and processing guest information accurately.
• The ability to remain calm and composed in a fast-paced environment.
• A flexible approach to working shifts, including early mornings, evenings, weekends and public holidays.
• Eligibility to work within the security requirements of Dublin Airport.

Why Sodexo?:

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

Belong in a company and team that values you foryou.

Act with purpose and have an impact through your everyday actions.

Thrive in your own way.

We also offer a range of perks, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering wellbeing support
• An extensive Employee Assistance Programme to help with everyday issues or life's larger problems, including legal and financial advice, support with work or personal issues impacting your wellbeing
• Access to a 24hr virtual GP Service
• Sodexo Discounts Scheme, offering great deals 24/7 across popular big-brand retailers
• Save for your future by becoming a member of the Pension Plan
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Bike to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Sodexo UK and Irelands enhanced benefits and leave policies

A little more about Sodexo:

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed tobeingan inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, SoTogether, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Belong in a team, thrive in service.

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications