Local Account Manager

Expeditors; Shannon; On-site; EUR 45,000 - 75,000; Full time

Benefits offered by this job

Excellent benefits

Job summary

Expeditors Ireland in Shannon is seeking an experienced Account Manager to strengthen relationships with house accounts, understand client strategy, and drive service excellence. You will coordinate cross-functional teams, manage schedules, and ensure timely billing and collections while expanding opportunities with existing customers.

The role emphasizes professional communication, strong interpersonal skills, and the ability to document customer requirements clearly.

Qualifications

• 5 years account management experience.
• Minimum two years Expeditors/industry experience.
• Ability to write customer requirements for teammates.
• Knowledge of Expeditors operating systems and PC skills including word processing.
• Demonstrated customer service and interpersonal skills.
• Level one Account Management certification.
• Level one Sales certification.

Responsibilities

• Strengthen relationships with existing house accounts.
• Develop relationships at all levels beyond the main contact.
• Understand customers' business and Expeditors' role.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Maintain weekly action-item lists for follow up.
• Identify opportunities to grow business from existing accounts.
• Lead calls schedule and coordination with teams.
• Assist with collections when needed.
• Manage client profiles by location.
• Build territory maps and update monthly.
• Provide updates to sales and operations as needed.
• Share weekly schedule with Departments to coordinate visits.
• Turn major opportunities over to Sales and Ops.
• Oversee business reviews—aim for at least one per account per year.
• Seek continual improvements for efficiency and cost reductions.
• Lead delivery of all local branch services.
• Assist and lead problem resolution for local issues.
• Ensure invoicing and payment processes are in place.
• Meet with local customers to maintain information and satisfaction.
• Be dedicated to Expeditors' success with ethical practices and attention to detail.

Skills

Account management

Customer service

Interpersonal skills

PC skills

Tools

Expeditors OS

Job description

"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

Major Duties and Responsibilities:

• Strengthen relationships with existing house accounts.
• Penetrate organizational structure for house accounts and develop relationships at all levels beyond main point of contact.
• Understand customers' business and strategy and our role with the customer.
• Ensure customer satisfaction and follow up.
• Communicate service issues to Department Managers/Supervisors.
• Action items lists maintained and updated weekly for follow up items.
• Identify opportunities and grow business from existing house accounts.
• 10 calls per week. Preliminary schedule due by Monday afternoon. Mondays & Fridays are for setup and follow up. Tuesday-Thursday are for calls.
• Assist with collections when needed.
• Manage client profiles - separated out by location.
• Build territory maps showing number of accounts located in each city - update monthly
• Teamsell input & management for significant calls.
• Fluent in EI systems and demos in order to provide technical updated to LAM accounts
• Involve sales and operations at appropriate times.
• Share weekly schedule with all Departments to help coordinate and participate in joint account visits.
• Turn major business opportunities and proposals over to Sales and operational issues to Ops.
• Management of Business Reviews - goal is to have a minimum of one per account per year
• Continually seek improvement in procedures and services to create more efficient and cost effective operations.
• Assume lead responsibility for the efficient delivery of all local (branch) services.
• Assist, and if needed, spearhead problem resolution for issues outside of local branch.
• Insure that a functioning and agreed upon invoicing - payment process is in place.
• Meet with the local customer to maintain customer information and satisfaction.
• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!

Requirements- Skills, Education, Experience:

• 5 Years Account Management Experience
• Minimum two years Expeditors/industry experience.
• Ability to create/write customer requirements clearly for use by other Expeditor employees.
• Knowledge of required Expeditors operating systems as well PC skills including word processing.
• Demonstrated customer service skills and proven interpersonal skills.
• Level one Account Management certification.
• Level one Sales certification

Expeditors offers excellent benefits