Loan IQ Product Owner - Platform Stability & Automation

Sumitomo Group; Dublin; Hybrid; EUR 72,000 - 134,000; Full time

Benefits offered by this job

Hybrid working

Competitive paid leave days

Private medical insurance

Life and disability insurance

Mental wellbeing support

Learning and development opportunities

Job summary

SMBC Group in Ireland is seeking a Loan IQ Product Owner to lead the production environment, ensuring stability, resilience and continual improvement of a mission-critical lending platform. You will oversee incident, problem and change management and partner with Lending Operations, Front Office, Finance, Risk and Technology.

You will govern Level 2/3 support, direct daily batch cycles, drive governance of integrations across the loan servicing ecosystem, and mentor cross-functional teams while

Qualifications

• Bachelor’s degree in Computer Science, Finance or related field.
• Deep understanding of commercial lending workflows (syndicated, bilateral, agency, trading, servicing).
• Strong understanding of the Loan IQ data model and configuration tables.
• Strong background in production support leadership, including major incident management and platform governance.
• Familiarity with ITIL processes and tools (e.g., ServiceNow, JIRA).
• Experience managing cross-functional teams and influencing senior stakeholders.
• Solid grasp of SQL, batch processing, integration architectures, and vendor-supported systems.
• Ability to work in a fast-paced, regulated environment with on-call responsibilities.

Responsibilities

• Direct and govern Level 2/3 support activities across incident, problem, and change management, ensuring audit-ready processes and documentation.
• Provide executive oversight of daily batch cycles and upstream/downstream interfaces, proactively addressing bottlenecks and performance risks.
• Review root-cause analyses for major incidents and champion long-term remediation plans.
• Lead the roadmap for platform stability, resiliency upgrades, technical debt remediation, and infrastructure modernization.
• Drive strategic enhancements, system upgrades, and integration initiatives across the lending technology estate.
• Champion automation, monitoring improvements, and self-service capabilities to reduce manual intervention and operational risk.
• Serve as the senior point of escalation for Operations, Front Office, Product Control, and Risk teams.
• Drive alignment between business workflows and platform capabilities, enabling efficient loan servicing, reporting, and control processes.
• Translate complex technology issues into executive-friendly communication during incidents and governance forums.Provide governance across all Loan IQ-related integration points (e.g., GL feeds, data lakes, reporting platforms, payment systems).
• Oversee data integrity controls, reconciliation processes, and triage of high-impact data defects.
• Guide usage of SQL and data diagnostic tools to support analytics and operational investigations.
• Ensure all support activities meet enterprise risk, audit, and regulatory standards.
• Work with L1 production support team for issue resolution

Skills

Production support leadership

Incident management

Change management

Stakeholder management

SQL

Data analysis

ITIL processes

Education

Bachelor’s degree in Computer Science, Finance or related field

Tools

ServiceNow

JIRA

SQL

Job description

SMBC Group in Ireland is seeking a Loan IQ Product Owner to lead the production environment, ensuring stability, resilience and continual improvement of a mission-critical lending platform. You will oversee incident, problem and change management and partner with Lending Operations, Front Office, Finance, Risk and Technology.

You will govern Level 2/3 support, direct daily batch cycles, drive governance of integrations across the loan servicing ecosystem, and mentor cross-functional teams while