Life Sciences Cloud Customer Success Leader

Salesforce, Inc.; Ireland; On-site; EUR 90,000 - 120,000; Full time

Job summary

Salesforce, Inc. is seeking a Life Sciences-focused Success Manager to partner with customers in pharma, biotech, and medtech sectors. You will guide adoption, align regulatory requirements with Salesforce capabilities, and act as a trusted advisor to executive sponsors.

You will bridge business needs with cloud solutions, lead strategic conversations, and drive measurable value while navigating complex governance and compliance contexts.

Qualifications

• 7–10 years of Life Sciences, Pharmaceutical, Biotech, or MedTech industry expertise.
• Strong consulting skills and proven results as a Trusted Advisor.
• Ability to drive conversations at the C‑level and handle objections.

Responsibilities

• Use Salesforce Success methodologies to understand client goals and guide adoption.
• Build deep relationships with executives and stakeholders to drive business value.
• Bridge between regulatory requirements (e.g., GxP, HIPAA, 21 CFR Part 11) and product capabilities to ensure compliant usage.

Skills

Life Sciences experience

Consulting skills

C-level communication

Salesforce knowledge

Education

Degree or equivalent

Tools

Salesforce

Job description

Salesforce, Inc. is seeking a Life Sciences-focused Success Manager to partner with customers in pharma, biotech, and medtech sectors. You will guide adoption, align regulatory requirements with Salesforce capabilities, and act as a trusted advisor to executive sponsors.

You will bridge business needs with cloud solutions, lead strategic conversations, and drive measurable value while navigating complex governance and compliance contexts.