Life & Pensions Admin Specialist - Customer & Compliance

Aviva plc; Dublin; Hybride; EUR 32 000 - 36 000; Plein temps

Résumé du poste

Aviva plc in Dublin is seeking an organised, customer-focused administrative assistant to join the Existing Business team. You will handle queries across our product range, support regulatory responsibilities and help us deliver excellent service to customers and brokers.

This role offers an opportunity to develop in financial services within a supportive, high-performing team, with an emphasis on accuracy, timely outcomes and continuous improvement.

Qualifications

• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a focus on delivering positive customer outcomes.
• Good planning and time management skills, with the ability to prioritise workloads and meet deadlines in a fast-paced environment.
• A proactive approach, with knowledge of Life & Pensions or savings and investment products advantageous but not essential.

Responsabilités

• Learn and carry out a variety of administration processes, delivering accurate and timely outcomes while maintaining high service standards.
• Manage shared mailboxes and workflows to support the smooth running of the team and ensure customer and broker requests are handled efficiently.
• Support compliance and risk requirements by accurately recording errors, risk events and maintaining appropriate controls.
• Build strong relationships with internal colleagues and Financial Brokers to deliver a seamless customer experience.
• Deliver a positive, professional customer experience in every interaction while supporting continuous improvement and regulatory compliance.

Connaissances

Attention to detail

Communication skills

Time management

Customer service

Problem solving

Description du poste

Aviva plc in Dublin is seeking an organised, customer-focused administrative assistant to join the Existing Business team. You will handle queries across our product range, support regulatory responsibilities and help us deliver excellent service to customers and brokers.

This role offers an opportunity to develop in financial services within a supportive, high-performing team, with an emphasis on accuracy, timely outcomes and continuous improvement.