Life Existing Business Administrator

Aviva plc; Dublin; Hybrid; EUR 32,000 - 36,000; Full time

Job summary

Aviva plc in Dublin is seeking an organised, customer-focused administrative assistant to join the Existing Business team. You will handle queries across our product range, support regulatory responsibilities and help us deliver excellent service to customers and brokers.

This role offers an opportunity to develop in financial services within a supportive, high-performing team, with an emphasis on accuracy, timely outcomes and continuous improvement.

Qualifications

• High level of accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Strong problem-solving skills and a focus on delivering positive customer outcomes.
• Good planning and time management skills, with the ability to prioritise workloads and meet deadlines in a fast-paced environment.
• A proactive approach, with knowledge of Life & Pensions or savings and investment products advantageous but not essential.

Responsibilities

• Learn and carry out a variety of administration processes, delivering accurate and timely outcomes while maintaining high service standards.
• Manage shared mailboxes and workflows to support the smooth running of the team and ensure customer and broker requests are handled efficiently.
• Support compliance and risk requirements by accurately recording errors, risk events and maintaining appropriate controls.
• Build strong relationships with internal colleagues and Financial Brokers to deliver a seamless customer experience.
• Deliver a positive, professional customer experience in every interaction while supporting continuous improvement and regulatory compliance.

Skills

Attention to detail

Communication skills

Time management

Customer service

Problem solving

Job description

This is a great job for someone who is organised, customer-focused and enjoys working in a fast-paced administrative environment. You'll join our Existing Business team, managing queries across our product range and helping us meet our regulatory responsibilities. You'll play an important role in delivering excellent service to customers and brokers, ensuring processes are completed accurately and efficiently while supporting continuous improvement initiatives. This is an excellent opportunity to build your career in financial services within a supportive and high-performing team.

Duties & Responsibilities

• Learn and carry out a variety of administration processes, delivering accurate and timely outcomes while maintaining high service standards.
• Manage shared mailboxes and workflows to support the smooth running of the team and ensure customer and broker requests are handled efficiently.
• Support compliance and risk requirements by accurately recording errors, risk events and maintaining appropriate controls.
• Build strong relationships with internal colleagues and Financial Brokers to deliver a seamless customer experience.
• Deliver a positive, professional customer experience in every interaction while supporting continuous improvement and regulatory compliance.

Skills & Experience

• High level of accuracy and attention to detail, with the ability to learn new systems and processes quickly.
• Excellent verbal and written communication skills, with confidence engaging with customers, brokers and colleagues.
• Strong problem-solving skills and a focus on delivering positive customer outcomes.
• Good planning and time management skills, with the ability to prioritise workloads and meet deadlines in a fast-paced environment.
• A proactive approach, high energy and a passion for continuous improvement; knowledge of Life & Pensions or savings and investment products would be advantageous but is not essential.

What will you get for this role?

The work you do at Aviva will make a real difference to our customers. We will recognise your contributions and reward you. From competitive salaries to generous pension contributions and paid paternity leave;take a lookthrough some of our employee benefits!

The expected pay range for this role will fall between €32,000 and €36,000 and salary offered willcommensurate with candidate'slevel of skills and experience.

• A competitive market leading salary depending on skills, experience, and qualifications.
• Generous pension (employee contribution matching of up to 14% if you contribute 8%).
• Annual performance related bonus and pay review.
• Holiday allowance of25 daysplus bank holidays, and the option to buy/sell up to 5 additional days.
• Generous Health & dental insurance contributions.
• Aviva Matching Share Plan and Save As You Earn scheme and Approved Profit Share Scheme.
• TaxSaver Travel Scheme.
• Up to 40% discount for some Aviva products plus discounts for Friends and Family.
• Professional qualification support and transparent career progression plans.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work .
• Make a difference, be part of our Aviva Communities and use your paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.
• We’re deeply invested in our people, our total reward package has so much to offer.

Aviva is for Everyone

Our diversity and inclusion policies and initiatives are shaping an environment where everyone feels welcome regardless of age, disability, race, ethnicity, gender, gender identity, religion, culture, sexual orientation, national origin, marital status, pregnancy,maternityor those with other caring responsibilities. Our approach helps to ensure that Aviva is a place which values difference andprovides equal opportunities for all.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.