Learning Services Specialist/Trainer

TELUS Digital; Cork; On-site; EUR 42,000 - 54,000; Full time

Job summary

TELUS Digital in Cork, Ireland is hiring a Learning Services Specialist / Trainer to onboard and develop new hires, support upskilling initiatives, and partner with stakeholders to improve performance and learning outcomes. This onsite role helps drive safe, private internet experiences through customer training across chat, email, SMS and phone channels.

Reporting to the Learning Services Team Lead, you design impactful programmes, create and maintain training materials, and collaborate with

Qualifications

• Previous experience in Training, Learning & Development or Learning Services is essential.
• Certification in Training, Learning & Development or Adult Education is desirable.
• Excellent presentation, facilitation and communication skills.
• Strong interpersonal and empathetic listening abilities.
• High level of proficiency in IT systems and a passion for technology.
• Ability to work independently while also collaborating effectively within cross-functional teams.
• Experience evaluating learning outcomes and implementing performance improvement initiatives.
• Adaptability and resilience in a dynamic operating setting.
• Attention to detail with a commitment to high-quality onboarding.

Responsibilities

• Deliver onboarding, upskilling, product, and specialised training programmes for new and existing team members.
• Collaborate with client training teams to support new product launches, process updates, and go-live initiatives.
• Design, maintain, and continuously improve training materials including manuals, assessments, exercises, handouts, and learning resources.
• Evaluate training effectiveness against learning objectives and identify opportunities for continuous improvement.
• Support new hires throughout training and Gradbay periods to ensure a smooth transition into operations.
• Prepare and manage training environments including IT setup, seating arrangements, schedules, and training documentation.
• Collaborate with wider TELUS Digital training teams to share best practices and improve learning support across multiple accounts.
• Drive learner engagement through creative, interactive, and motivating facilitation techniques.

Skills

Training experience

Presentation skills

Facilitation skills

Communication skills

Interpersonal skills

Listening skills

IT proficiency

Independent working

Cross-functional collaboration

Learning outcome evaluation

Education

Certificate in Training/Learning & Development

Job description

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With over 70,000 team members and supporting 50+ languages in thirty-two (32) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast-growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries.

Learn more at: telusdigital.com

Learning Services Specialist / Trainer

Location: Cork, Ireland (Onsite)

Hours of Operation: 2:00 p.m. – 1:00 a.m., Monday to Sunday, subject to change

Join TELUS Digital as we launch an exciting new team in our Cork office supporting customers of a leading privacy-focused technology company. This role offers the opportunity to work at the forefront of creating a safer and more private internet experience through customer support delivered across chat, email, SMS, and phone channels.

We are looking for an experienced Learning Services Specialist / Trainer who is passionate about developing people, delivering engaging learning experiences, and driving operational excellence. In this role, you will play a key part in onboarding and developing new hires, supporting upskilling initiatives, and partnering with stakeholders to continuously improve performance, customer satisfaction, and learning outcomes.

Reporting to the Learning Services Team Lead, you will design and facilitate impactful training programmes while creating a motivating and inclusive learning environment. You will work closely with Team Leads, Customer Experience Analysts, Operations, and client stakeholders to ensure team members are equipped with the skills, knowledge, and confidence needed to succeed.

Key Responsibilities

• Deliver engaging onboarding, upskilling, product, and specialised training programmes for new and existing team members
• Collaborate with client training teams to support new product launches, process updates, and go-live initiatives
• Design, maintain, and continuously improve training materials including manuals, assessments, exercises, handouts, and learning resources
• Evaluate training effectiveness against learning objectives and identify opportunities for continuous improvement
• Support new hires throughout training and Gradbay periods to ensure a smooth transition into operations
• Prepare and manage training environments including IT setup, seating arrangements, schedules, and training documentation
• Collaborate with wider TELUS Digital training teams to share best practices and improve learning support across multiple accounts
• Drive learner engagement through creative, interactive, and motivating facilitation techniques

Required Skills and Experience

• Previous experience in a Training, Learning & Development, or Learning Services role is essential
• Certification or qualification in Training, Learning & Development, or Adult Education is highly desirable
• Excellent presentation, facilitation, and communication skills
• Strong interpersonal skills with the ability to engage and motivate diverse learner groups
• Excellent listening skills with a supportive and empathetic approach
• High level of proficiency in IT systems and a passion for technology
• Ability to work independently while also collaborating effectively within cross-functional teams
• Experience evaluating learning outcomes and implementing performance improvement initiatives
• Flexibility and resilience within a changing and dynamic operational setting
• Strong attention to detail and commitment to delivering a high-quality onboarding experience

What We’re Looking For

• A passionate and energetic trainer who enjoys helping others succeed
• A confident communicator who can effectively manage and motivate groups of learners
• A proactive and solutions-oriented professional who takes ownership and drives continuous improvement
• An adaptable team player who thrives in a collaborative, fast-paced environment
• A learning professional who is committed to delivering exceptional employee experiences and supporting operational success

TELUS Digital recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values:

• We embrace change and initiate opportunity
• We have a passion for growth
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.