Learning & Development Specialist

Aramark; Dublin; On-site; EUR 42,000 - 60,000; Full time

Job summary

Aramark Ireland is seeking a hands-on Learning & Development professional to elevate the learning experience at Croke Park. You will design engaging training programs, onboard new colleagues, and collaborate with HRSS to deliver a welcoming induction.

You will develop SOPs, deliver compliance training, build dashboards, and measure impact through analytics, while aligning with Aramark’s standards for hygiene, safety and superb service. This role requires 2–3 years of relevant experience.

Qualifications

• 2–3 years’ experience creating and delivering training using blended methods (digital, virtual and in-person) in Hospitality/Retail.
• Proficiency with eLearning software and LMS; data analytics to measure training effectiveness.
• Strong ability to engage and motivate learners; creative in developing engaging content.

Responsibilities

• Develop learning plans and communicate the annual Learning & Development plan to stakeholders.
• Deliver training programs tailored to business needs and client expectations.
• Facilitate onboarding and induction processes with HRSS.
• Collaborate to design and deliver Standard Operating Procedures (SOPs) meeting hygiene and safety regulations.
• Support Aramark learning initiatives and compliance training.
• Create and manage dashboards for tracking learning activities and reporting to senior leaders.
• Develop engaging training content including graphics, animations, videos, and live demonstrations.
• Evaluate training effectiveness and continually refine learning experiences.

Skills

Operational training experience

eLearning tools

LMS proficiency

Data analytics

Engagement skills

Creativity & innovation

Articulate 360

Adobe Captivate

Tools

Articulate 360

Adobe Captivate

LMS

Job description

This exciting hands-on role is pivotal in re-invigorating Croke Parks customer service
experience across the food & beverage offering available in Croke Park.
We are dedicated to fostering a culture of continuous learning and development. We
believe in empowering our colleagues through innovative training programs and
collaborative learning environments. Join our team and help us elevate our learning & talent
development initiatives to new heights.
The successful candidate will be a key stakeholder in enhancing the learning experiences of
Croke Park colleagues & supporting their career paths.

Training:

• Learning Plan Development: Develop a learning plan that suits the needs of the
  business and our colleagues and communicate the annual Learning & Development
  plan to all stakeholders.
• Program Delivery: Deliver training programs tailored to business needs and client
  expectations.
• Onboarding / Induction Support: Facilitate an engaging ‘Warm Welcome to Croke
  Park in conjunction with HRSS regarding all onboarding and induction processes.
• SOP Design: Collaborate with stakeholders to design and deliver Standard Operating
  Procedures (SOPs) ensuring adherence to hygiene and safety regulations.
• Aramark Initiatives: Support the development and delivery of Aramark (parent
  company) learning and development initiatives.
• Compliance Training: Ensure 100% compliance with mandatory training such as
  Health & Safety and Business Conduct Policy.
• Dashboard Management: Create and manage monthly dashboards for tracking and
  reporting learning activities to senior leaders.
• Interactive Content Creation: Develop engaging training materials, including
  graphics, animations, videos, and live demonstrations.
• Effectiveness Evaluation: Use metrics and feedback to continually refine and
  enhance learning experiences.

Talent Development:

• Development Programs: Collaborate with stakeholders to create and deliver
  development programs for continuous colleague growth.
• Management Development & Apprenticeship Programs: Identify and coordinate
  external and internal apprenticeship or accredited programs beneficial to Croke
  Park.
• Program Coordination: Manage the participation of Croke Park colleagues in
  relevant Aramark internal programs.

Qualifications

The ideal candidate:

• Operational experience: 2 to 3 years’ experience creating and delivering training
  using blended methodology, including digital, virtual and in person, alongside strong
  operational experience in Hospitality / Retail is essential for this role.
• Technical Skills: Proficiency with eLearning software (e.g., Articulate 360, Adobe
  Captivate), Learning Management Systems (LMS), and other training tools.
  Familiarity with data analytics to measure training effectiveness.
• Soft Skills: ability to engage and motivate learners.
• Creativity and Innovation: A knack for creating engaging and interactive training
  content that caters to different learning styles and keeps learners engaged.

Key Performance Indicators (KPIs)

• Compliance completion.
• Perfect Serve “OR Speed-of-Service Metrics: The average transaction or queue
  handling time in food, beverage zones following targeted point-of-sale (POS) and
  hospitality training.
• Learning Adoption & Completion Rate: The percentage of casuals completing bite-
  sized, training modules.
• Post-training survey scores ("Did this training actively help you perform your role
  today?")
• Early-Stage Churn Reduction: The turnover rate of casual colleagues within their first
  3 stadium events.
• Internal Promotion Rates

Additional Information

About Aramark
Aramark Ireland is a leader in food, facilities, and workplace services, supporting clients across healthcare, education, business, and the public sector. With over 40 years in Ireland and more than 8,000 colleagues across Ireland and Northern Ireland, we are committed to service excellence, innovation, sustainability, and creating meaningful experiences for our clients, colleagues, and communities.

Aramark is committed to creating a diverse and inclusive workplace and welcomes applications from all candidates.

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