Learner Onboarding & Cohort Coordinator

Cpl Group; Tipperary; On-site; EUR 21,000 - 35,000; Full time

Job summary

Cpl Group in Ireland is seeking a proactive Learner Coordinator to manage learner records, inductions, and communications across cohorts. The role handles applications, data entry, and ongoing learner engagement, ensuring accuracy and timeliness in a busy education environment.

The successful candidate will coordinate interviews, group allocations, and induction logistics, while supporting the programme team with data protection practices and responsive learner support.

Qualifications

• Knowledge of GDPR and data protection requirements.
• Qualification in Office Administration is desirable.
• 2 years’ experience in a busy office environment.
• Experience with MS Office (Word, Excel, Outlook).
• Experience in Customer Relations.
• Experience with MS Teams.

Responsibilities

• Serve as first point of contact for learners and colleagues via phone and email.
• Receive and process applications, create learner records, and file documents.
• Set up interview booking system and manage invites and follow-ups.
• Allocate learners to groups and maintain timetables and venue arrangements.
• Coordinate induction day logistics, materials, and access credentials.
• Manage learner inductions, including in-person and online sessions.
• Maintain accurate learner records and GDPR-compliant data entry.
• Regularly engage with learners and monitor engagement, flagting at-risk cases.

Skills

Data protection awareness

Customer relations

Office administration

MS Office

Education

Office Administration qualification

Tools

MS Teams

Jotform

Calendly

Compass

Job description

Cpl Group in Ireland is seeking a proactive Learner Coordinator to manage learner records, inductions, and communications across cohorts. The role handles applications, data entry, and ongoing learner engagement, ensuring accuracy and timeliness in a busy education environment.

The successful candidate will coordinate interviews, group allocations, and induction logistics, while supporting the programme team with data protection practices and responsive learner support.