Lead, Developer Experience & Content Strategy

Mastercard Inc.; Dublin; Hybrid; EUR 90,000 - 135,000; Full time

Job summary

Mastercard invites you to join as the Manager, Developer Experience & Content Strategy. You will combine technical writing, developer advocacy, user research and UX thinking to shape how developers interact with our products, designing the end-to-end journey from onboarding to long-term adoption and using content and insights to improve usability and engagement.

Collaborating with product, design and engineering, you will own API and docs strategy, translate complex concepts into clear

Qualifications

• 5+ years in technical writing with API content and developer docs.
• 3+ years in UX/content design and user research.
• Strong understanding of developer workflows and integration challenges.
• Ability to translate complex technical concepts into user-friendly experiences.

Responsibilities

• Own and improve the end-to-end developer journey from onboarding to adoption.
• Identify friction in APIs, SDKs, tooling, and documentation through research.
• Collaborate with product and design to improve developer UX and usability.
• Advocate for developers as users in product decisions.

Skills

Developer empathy

Content strategy

UX research

Technical storytelling

API documentation

Cross-functional influence

Job description

Mastercard invites you to join as the Manager, Developer Experience & Content Strategy. You will combine technical writing, developer advocacy, user research and UX thinking to shape how developers interact with our products, designing the end-to-end journey from onboarding to long-term adoption and using content and insights to improve usability and engagement.

Collaborating with product, design and engineering, you will own API and docs strategy, translate complex concepts into clear