Lead, Developer Experience & Content Strategy

Mastercard; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Mastercard is seeking a Manager for Developer Experience & Content Strategy to shape how developers interact with our products. You will own the end-to-end developer journey, from onboarding through long-term adoption, using content, research, and insights to drive usability and engagement.

Lead content strategy for Mastercard Checkout Services, align initiatives with product goals, and collaborate with writers, product managers, and UX designers to ensure discoverability and high conversion.

Qualifications

• 5+ years in technical writing, including developer documentation and API content.
• 3+ years in UX design/content design and user research.
• Strong understanding of developer workflows and integration challenges.
• Ability to apply UX and user-centred design principles to technical experiences.
• Excellent communication skills with the ability to influence cross-functional teams.

Responsibilities

• Own and continuously improve the end-to-end developer journey (onboarding, learning, building, troubleshooting, scaling).
• Identify friction points in APIs, SDKs, tooling, and documentation through research and analytics.
• Collaborate with product and design teams to improve developer-facing UX and usability.
• Advocate for developers as users, ensuring their needs are represented in product decisions.

Skills

Technical writing

Developer documentation

API content

UX design

User research

Communication

Technical storytelling

API usability

Cross-functional collaboration

Job description

Mastercard is seeking a Manager for Developer Experience & Content Strategy to shape how developers interact with our products. You will own the end-to-end developer journey, from onboarding through long-term adoption, using content, research, and insights to drive usability and engagement.

Lead content strategy for Mastercard Checkout Services, align initiatives with product goals, and collaborate with writers, product managers, and UX designers to ensure discoverability and high conversion.