Developer Experience & Content Strategy Lead

Mastercard; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Mastercard is seeking a Manager, Developer Experience & Content Strategy to shape the end-to-end developer journey—from onboarding to successful integration. You will combine technical communication, developer advocacy, user research, and UX thinking to improve usability and drive engagement with Mastercard Checkout Services.

You will partner with product, engineering, and design to ensure content is discoverable, consistent, and optimized for conversion, with a focus on reducing integration

Qualifications

• 5+ years in technical writing, including developer documentation and API content with demonstrable experience working with APIs, SDKs, or payment platforms (10+ years preferred).
• 3+ years in UX design/content design and user research.
• Strong understanding of developer workflows and integration challenges.
• Ability to apply UX and user-centered design principles to technical experiences.
• Excellent communication skills with the ability to influence cross-functional teams.
• Ability to translate complex technical concepts into clear, user-centered experiences.

Responsibilities

• Own and continuously improve the end-to-end developer journey (onboarding, learning, building, troubleshooting, scaling).
• Identify friction points in APIs, SDKs, tooling, and documentation through research and analytics.
• Collaborate with product and design teams to improve developer-facing UX and usability.
• Advocate for developers as users, ensuring their needs are represented in product decisions.
• Conduct research with merchants, partners, and developers integrating Mastercard Checkout Solutions.
• Synthesize data into actionable insights and prioritize content investments.

Skills

Developer empathy

Content strategy

UX research

Usability testing

Technical storytelling

API and developer tooling

Job description

Mastercard is seeking a Manager, Developer Experience & Content Strategy to shape the end-to-end developer journey—from onboarding to successful integration. You will combine technical communication, developer advocacy, user research, and UX thinking to improve usability and drive engagement with Mastercard Checkout Services.

You will partner with product, engineering, and design to ensure content is discoverable, consistent, and optimized for conversion, with a focus on reducing integration