Lead Designated Services Engineer - Flash Array

Purestorage; Dublin; Presencial; EUR 80 000 - 120 000; Tempo integral

Resumo da oferta

Everpure is seeking a Designated Services Engineer to be the primary technical contact for Lifecycle Service accounts, owning case progress through the full lifecycle. You will provide tailored, customer-specific support, manage incidents, analyze logs, and coordinate with support, engineering and account teams to drive rapid, well-communicated resolutions.

This role is based in the Dun Laoghaire office and requires strong enterprise support experience, clear written communications, and the

Qualificações

• Strong enterprise technical support or case management background (desirable).
• Comfortable handling escalations and high-impact customer situations.
• Able to work cross-functionally with support, engineering and escalation teams.
• Strong written communication skills for status updates, incident reports and RCA content.
• Good judgement in prioritising competing issues and keeping momentum on open actions.
• Able to engage professionally with customers and internal stakeholders in a structured, consistent way.

Responsabilidades

• Own the majority of support activity and case progress for assigned accounts from open through resolution.
• Proactively monitor case progress and risks, review and prioritise open cases daily, and maintain timely follow-up on pending actions, dependencies and customer commitments.
• Coordinate across support, engineering, escalation teams and account teams while maintaining end-to-end technical ownership.
• Provide clear and consistent communication on status, next steps and technical direction for both customers and internal stakeholders.
• Author and coordinate incident reports and Root Cause Analyses when required, including technical analysis, root cause and remediation actions.
• Maintain full visibility of open and outstanding cases across the account and drive progression in line with impact and priority.
• Support regular customer engagement cadence and contribute case history, trend analysis and preventative recommendations where appropriate.

Conhecimentos

Case management

Escalation handling

Cross-functional collaboration

Written communication

Prioritisation

Customer engagement

Descrição da oferta de emprego

Everpure is seeking a Designated Services Engineer to be the primary technical contact for Lifecycle Service accounts, owning case progress through the full lifecycle. You will provide tailored, customer-specific support, manage incidents, analyze logs, and coordinate with support, engineering and account teams to drive rapid, well-communicated resolutions.

This role is based in the Dun Laoghaire office and requires strong enterprise support experience, clear written communications, and the