Key Account Manager – Logistics/Fulfilment

Pod Talent; Dublin; On-site; EUR 60,000 - 90,000; Full time

Job summary

Pod Talent is partnering with a fast-growing logistics business to hire a Key Account Manager overseeing strategic accounts across UK & Ireland. You’ll lead a small team of customer service agents, work with senior stakeholders, and drive growth while ensuring exceptional service.

In this role you’ll manage relationships with eCommerce brands, conduct reviews, analyse performance and pricing, and identify improvement opportunities to boost profitability and retention.

Qualifications

• 4+ years of experience managing key or strategic accounts within eCom logistics and fulfilment.
• Strong understanding of eCommerce operations including fulfilment, shipping, and returns.
• Excellent communication skills, confident engaging with senior stakeholders and cross-functional teams.
• Commercially aware, comfortable analysing data, pricing, and service metrics.

Responsibilities

• Act as the main point of contact for a portfolio of eCommerce brands, managing all aspects of client relationships.
• Lead monthly and quarterly reviews, preparing reports and insights that drive retention and growth.
• Monitor fulfilment performance, identify trends, and resolve challenges quickly and effectively.
• Support pricing, forecasting, and margin analysis to ensure account profitability.
• Identify and implement service improvements or new solutions that enhance client satisfaction.
• Manage and grow a team of customer service agents, whilst clearly defining the team’s growth and development.

Skills

Key account management

eCom logistics

CRM systems

Data analysis

Tools

Zoho

Mintsoft

Job description

Travel:

extensive across the UK & Ireland

We are excited to partner with a fast-growing logistics business that supports some of the UK and Ireland’s most exciting eCommerce and omnichannel brands. Their mission is simple - to make logistics an extension of the customer experience, combining technology, precision and exceptional service.

As a Key Account Manager, you’ll be the glue between clients and operations, ensuring outstanding service while driving growth across key accounts. You’ll oversee a team of 3 customer service agents and work closely with senior stakeholders, operations teams, and logistics partners to strengthen relationships, deliver performance, and unlock new commercial opportunities.

This is a fantastic opportunity to join a business with genuine momentum and a strong people-first culture. You’ll work with ambitious clients, gain exposure across commercial and operational functions, and play a key role in shaping how fulfilment partnerships evolve.

What you’ll be doing:

• Act as the main point of contact for a portfolio of eCommerce brands, managing all aspects of client relationships.
• Lead monthly and quarterly reviews, preparing reports and insights that drive retention and growth
• Monitor fulfilment performance, identify trends, and resolve challenges quickly and effectively
• Support pricing, forecasting, and margin analysis to ensure account profitability
• Identify and implement service improvements or new solutions that enhance client satisfaction
• Manage and grow a team of customer service agents, whilst clearly defining the team’s growth and development.

What we’re looking for:

• 4+ years of experience managing key or strategic accounts within eCom logistics and fulfilment
• Strong understanding of eCommerce operations - including fulfilment, shipping, and returns
• Excellent communication skills, confident engaging with senior stakeholders and cross-functional teams
• Commercially aware, comfortable analysing data, pricing, and service metrics
• Highly organised, proactive, and solutions-focused. Able to anticipate challenges before they arise
• Experience with CRM and WMS systems (e.g., ZoHo, Mintsoft, or similar)

If you’re passionate about customer success, operational excellence, and helping brands scale, this would be a perfect opportunity for your next career step.