Customer Account Manager, Logistics

Leinster Appointments Ltd; Kildare; On-site; EUR 52,000 - 65,000; Full time

Job summary

Leinster Appointments Ltd in Naas, Co. Kildare, seeks a Customer Account Manager Logistics to manage a high-volume account portfolio in a fast-growing operation.

You will own onboarding and ongoing commercial management, liaising with internal teams to deliver sustainable solutions and excellent service. Key duties include managing KPIs, reviewing performance with customers, and driving continuous improvement in warehouse and transport processes to maximise profitability and customer

Qualifications

• 5+ years' experience in Customer Account Management within Logistics/3PL.
• Proven ability to manage B2B customer relationships in fast-paced environments.
• Experience with warehousing, inventory, transport and customer service processes.
• Strong analytical skills and proficiency with data and KPIs.

Responsibilities

• Act as primary contact for a portfolio of key customer accounts.
• Coordinate onboarding of new customers from award to go-live.
• Own financial performance: monitor revenue, costs and profitability.
• Lead reviews, manage expectations and resolve escalations promptly.

Skills

Account management

Logistics

3PL

Warehousing

Supply chain

KPIs & SLAs

Excel

ERP/WMS/TMS/CRM

Data analysis

Education

Diploma or Degree in Supply Chain, Logistics, Business, Operations Management, Transport Management

Tools

ERP

WMS

TMS

CRM

Job description

Job Description

Customer Account Manager Logistics Location: Naas, Co. Kildare Reporting to: Operations Director / Head of Operations Sector: Logistics / Contract Logistics / 3PL Working Environment: 24/7 Logistics Operation

The Opportunity

We are looking for an experienced Customer Account Manager Logistics to join a fast-growing logistics operation based in a state-of-the-art warehouse facility in Naas, Co. Kildare. This is a key customer-facing role, responsible for managing a portfolio of high-volume key accounts and ensuring the highest standards of service, operational performance and customer satisfaction. From the initial onboarding of new customers through to ongoing operational and commercial management, you will take ownership of the customer relationship and act as the key link between our customers and internal teams. Working closely with Business Development during the implementation of new business, you will ensure that commercial commitments are translated into efficient, sustainable and commercially viable operational solutions.

Key Duties

• Act as the primary point of contact for a portfolio of key customer accounts.
• Build and maintain strong, trusted and long-term relationships with customer stakeholders.
• Ensure agreed service levels, KPIs and contractual commitments are consistently achieved.
• Lead regular customer review meetings, performance reviews and service discussions.
• Proactively manage customer expectations and escalations, ensuring issues are resolved quickly and effectively.
• Develop a strong understanding of each customer's operation, priorities and commercial objectives.

Customer Onboarding & Implementation

• Coordinate the onboarding of new customers from contract award through to operational go-live.
• Work closely with Business Development, Operations, IT, Finance and other internal teams to deliver successful implementations.
• Develop detailed implementation plans, track milestones and ensure key deliverables are achieved.
• Identify potential risks and challenges early and drive appropriate solutions.
• Ensure a smooth transition from implementation into business-as-usual account management.

Commercial & Financial Management

• Take ownership of the financial performance of assigned accounts.
• Monitor revenue, costs, margins and overall account profitability.
• Support budgeting, forecasting and account planning activities.
• Identify opportunities to improve service, increase account value and enhance profitability.
• Work collaboratively with internal teams to ensure commercial commitments are delivered efficiently.

Performance & Continuous Improvement

• Monitor key customer and operational KPIs, including OTIF, SLA compliance, order accuracy and overall service performance.
• Analyse trends and performance data to identify opportunities for improvement.
• Work closely with warehouse and transport teams to optimise operational performance and customer experience.
• Carry out other duties and projects as required by the Directors.

Key Skills & Experience

• 5+ years' experience in Customer Account Management, Logistics, Supply Chain, Warehousing, Distribution or Transport.
• Proven experience managing B2B customer relationships within a fast-paced operational environment.
• Experience working within 3PL, contract logistics, warehousing, distribution or transport.
• A strong understanding of warehousing, inventory, transport and customer service processes.
• Experience managing customer KPIs, SLAs and account performance.
• Commercial awareness, including experience monitoring account profitability, costs and service performance.
• Strong stakeholder management skills and the ability to build effective relationships with both customers and internal operational teams.
• Excellent communication, organisational and problem-solving skills.
• Strong analytical skills and confidence working with data.
• Proficiency in Microsoft Excel and experience using ERP, WMS, TMS or CRM systems.
• A Diploma or Degree in **Supply Chain, Logistics, Business, Operations Management, Transport Management an advantage.

Skills: Logistics specialist Account manager Supply chain TPBN1_IJ