Junior IT Support Engineer – Global Infra & Incident Response

Jobgether; Ireland; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Hands-on experience with cloud/on-prem

Global collaboration

On-call exposure

Résumé du poste

Jobgether in Ireland is seeking a Junior Support Engineer to help maintain the reliability and performance of a global digital testing platform. You will support cloud-based and on-premises infrastructure, troubleshoot issues, and respond to incidents affecting critical services.

You will work with cross-functional teams across international locations, own support tickets through resolution, participate in on-call rotations, and contribute to improving processes and documentation.

Qualifications

• Bachelor's degree in Computer Science or related field or equivalent qualifications.
• Basic knowledge of incident response involving network and software infrastructure.
• Understanding of networking fundamentals (LAN, WAN, VLANs, firewalls, switches, wireless access points).
• Familiarity with operating systems such as Linux, macOS, Android, and iOS.
• Knowledge of command-line tools (SSH, Bash, cURL, vim) and basic Python tooling.
• Familiarity with collaboration/issue-tracking tools (Google Workspace, Jira, Slack, Zoom).
• Understanding of service desks, SLAs, escalation procedures, and on-call rotations.
• Strong analytical and problem-solving skills; excellent written and verbal communication.
• Willingness to learn new tools, systems, and processes; customer-focused mindset.

Responsabilités

• Triage and respond to incident and outage tickets from monitoring systems or customer reports.
• Track tickets through resolution, meeting SLA response times.
• Coordinate with global teams and data centers to troubleshoot and recover issues.
• Troubleshoot mobile device hardware, software, OS, and network connectivity.
• Participate in an on-call rotation for continuous incident response.
• Document troubleshooting workflows and incident playbooks to improve efficiency.
• Support maintenance, upgrades, and updates to critical software and network infrastructure.
• Communicate clearly with customers and technical colleagues throughout the lifecycle.

Connaissances

Incident management

Networking fundamentals

Troubleshooting

Customer support

Communication

Ownership

On-call readiness

Formation

Bachelor's degree in Computer Science or related field

Outils

Google Workspace

Jira

Slack

Zoom

UNIX/Linux

Description du poste

Jobgether in Ireland is seeking a Junior Support Engineer to help maintain the reliability and performance of a global digital testing platform. You will support cloud-based and on-premises infrastructure, troubleshoot issues, and respond to incidents affecting critical services.

You will work with cross-functional teams across international locations, own support tickets through resolution, participate in on-call rotations, and contribute to improving processes and documentation.