Jewellery Counter Lead — Drive Sales & Customer Experience

Brownthomasarnottscareers; Dublin; Hybrid; EUR 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

40% employee discount

Rewards and gifts throughout the year

Job Type: Full-time

Job summary

Brown Thomas Arnotts is seeking a Shift Manager to lead the Lynott jewellery counter at Arnott's store. You will drive the day-to-day operations, manage the counter team and report to store and company management to achieve sales targets.

The ideal candidate has proven leadership, experience coaching staff, a passion for fashion jewellery, and a strong customer service focus, with the ability to manage stock, rosters and merchandising in a busy retail environment.

Qualifications

• Proven experience driving sales and profitability in-store.
• Experience reaching sales targets and motivating team to do the same.
• A passion for customer service.
• Demonstrated experience managing a team.
• Have a proven track record in delivering targets and reporting on them as part of, or through a team.
• Have experience managing a team including rosters.
• Have excellent leadership and influencing skills.
• Be organized with a strong attention to detail.
• Strong communication skills in order to encourage a high-performing team.
• Experience with store merchandising.
• Experience or interest in social media.
• Microsoft Office proficiency.
• Ability to be adaptable and flexible to changing business needs.
• A positive, can-do attitude.
• A passion for fashion and jewellery.

Responsibilities

• You will be responsible for the management of the Lynott jewellery counter team and reporting to your store manager as well as responsible for training and motivating the team to achieve the counter’s targets
• You will be sales and target driven
• You will be responsible for embodying the Lynott Jewellery values and setting exemplary customer service standards and managing the customer experience
• You will be responsible for the implementation and staff training of store services including welding and engraving
• You will have a retail operations focus. This includes stock control, store procedures, organising teams to optimise sales, managing security and stock loss prevention, team rotas and tracking and reporting on the team's sales performance
• You will be responsible for the successful running and trading of the counter
• You will be expected to have a strong counter presence, managing teams’ presence and influencing the sales space, so enjoying this environment is vital
• You nurture and develop the store team, to unlock their full potential and support their development
• Cashing up and reconciling the till systems

Skills

Leadership

Team management

Sales targets

Customer service

Training

Stock control

Rostering

Merchandising

Communication

Social media interest

Tools

Microsoft Office suite

Till systems

Job description

Brown Thomas Arnotts is seeking a Shift Manager to lead the Lynott jewellery counter at Arnott's store. You will drive the day-to-day operations, manage the counter team and report to store and company management to achieve sales targets.

The ideal candidate has proven leadership, experience coaching staff, a passion for fashion jewellery, and a strong customer service focus, with the ability to manage stock, rosters and merchandising in a busy retail environment.