IT Support Specialist II: Elevate Enterprise Tech

Kaseya

Dublin

On-site

EUR 40,000 - 56,000

Full time

6 days ago

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Job summary

Kaseya is seeking an enthusiastic IT Helpdesk Support Specialist to deliver Tier 1 and Tier 2 technical assistance across the enterprise. You will troubleshoot hardware and software issues, support daily IT operations, manage user access, and ensure employees receive exceptional helpdesk support.

Responsibilities include on-call shifts, remote troubleshooting, knowledge base contributions, and collaboration with cross‑functional teams to improve processes while maintaining security and privacy

Qualifications

3+ years of Tier 1/2 IT Helpdesk experience in a professional environment.
Strong working knowledge of Windows and macOS, including installation, configuration and troubleshooting.
Solid hardware and software troubleshooting across desktops, laptops, mobile devices, printers and peripherals.
Experience working with Helpdesk or ticketing systems.

Responsibilities

Provide Tier 1 and Tier 2 IT Helpdesk support across the enterprise.
Diagnose and resolve hardware, software and OS issues on desktops, laptops, mobile devices, printers and network equipment.
Onboard new users and manage access and software assignments for hires.
Offboard employees, remove access and coordinate hardware returns.
Perform remote support and on-call rotation as required.
Configure software and devices as needed and contribute to knowledge base.