IT Support Specialist II - Tier 1/2 Helpdesk Expert
Kaseya Limited
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Job summary
Kaseya Limited in Ireland seeks an enthusiastic IT Helpdesk Support Specialist to provide Tier 1 and Tier 2 technical support to users across the enterprise. You will troubleshoot hardware and software issues, manage user access, and ensure employees receive exceptional IT support.
The role covers onboarding and offboarding, remote troubleshooting, system configuration, and ongoing knowledge sharing. You will participate in on-call rotations and contribute to process improvements while adhering
Qualifications
- 3+ years of IT Helpdesk/Service Desk or Desktop Support experience.
Responsibilities
- Provide Tier 1/2 IT support across the enterprise via Helpdesk channels.
Skills
Tools
Job description
Kaseya Limited in Ireland seeks an enthusiastic IT Helpdesk Support Specialist to provide Tier 1 and Tier 2 technical support to users across the enterprise. You will troubleshoot hardware and software issues, manage user access, and ensure employees receive exceptional IT support.
The role covers onboarding and offboarding, remote troubleshooting, system configuration, and ongoing knowledge sharing. You will participate in on-call rotations and contribute to process improvements while adhering
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