IT Support Specialist

R Dpartners; Cashel; On-site; EUR 50,000 - 60,000; Full time

Job summary

R&D Partners is seeking an IT Support Specialist to join a leading pharmaceutical company in ROI. This is an on-site, permanent role offering EUR 60K per annum.

The successful candidate will provide day-to-day support, configuration, maintenance, and integration of laboratory IT systems in a regulated GxP environment. You will collaborate with QC Labs, Quality, vendors, and IT infrastructure teams to ensure systems remain compliant, reliable, and fit for purpose, handling validation, data

Qualifications

• Bachelor’s degree in IT or related field or equivalent practical experience.
• Experience or willingness to learn application support in a laboratory or regulated manufacturing environment.
• Hands-on exposure to laboratory systems such as LIMS, Empower, Caliber, FTIR, UV software, RF Smart.

Responsibilities

• Provide application support for laboratory systems including LIMS, Empower, Caliber, FTIR, UV software, RF Smart.
• First- and second-line support for lab system incidents and service requests.
• Support lab application integrations between instruments, databases and enterprise systems.
• Maintain configurations, user roles, access controls, and security settings per GMP and ALCOA.
• Assist in SQL database activities, backups, restores and basic troubleshooting.
• Contribute to system validation activities and change control impact assessments.
• Create and review SOPs, work instructions, and validation documents.
• Support audits by providing system evidence, audit trails, and validation docs.
• Collaborate with lab users to understand workflows and provide training.
• Engage with vendors for issue resolution and lifecycle management.

Skills

Troubleshooting

Documentation

Communication

Regulated IT awareness

Education

Bachelor’s degree in IT or related field

Tools

LIMS

Empower

Caliber

FTIR

UV software

RF Smart

Job description

Are you an IT Support Specialist with a passion for laboratory systems and regulated environments, ready to play a key role in keeping critical pharmaceutical operations running smoothly?

R&D Partners is seeking an IT Support Specialist to join a leading pharmaceutical company in ROI. This is a fully on-site, permanent role offering a competitive salary of EUR 60K per annum. The successful candidate will provide day-to-day support, configuration, maintenance, and integration of laboratory IT systems in a regulated GxP environment. This role requires close collaboration with QC Labs, Quality, vendors, and IT infrastructure teams to ensure systems remain compliant, reliable, and fit for purpose.

Please note that to be considered for this role you must have the right to work in this location.

Responsibilities

• Provide application support for laboratory systems, including but not limited to LIMS, Empower, Caliber, FTIR, UV software, RF Smart, and related lab applications.
• Act as first- and second-line support for lab system incidents, service requests, and system issues, including troubleshooting software configurations, interfaces, and user access.
• Support lab application integrations between instruments, databases, and enterprise systems, ensuring reliable data flow and compliance with data integrity requirements.
• Maintain and support system configurations, user roles, access controls, and security settings in accordance with GMP, ALCOA, and company policies.
• Support SQL database activities related to laboratory systems, including backups, restores, monitoring, basic troubleshooting, and coordination with database administrators.
• Assist in system validation activities, including IQ-OQ-PQ support, change control impact assessments, validation documentation, and periodic reviews of GxP systems.
• Support scheduled and ad hoc system maintenance, upgrades, patching, and vendor-led activities while ensuring minimal lab disruption and compliance with change management procedures.
• Create, update, and review system-related documentation such as SOPs, Work Instructions, Configuration Specifications, Validation documents, and support playbooks.
• Support audits and inspections (internal, regulatory, corporate) by providing system evidence, audit trails, access logs, validation documentation, and system overviews.
• Ensure adherence to GMP, Data Integrity, Cybersecurity, and IT Quality policies across all supported lab applications.
• Collaborate with laboratory users to understand workflows, provide training, user guidance, and ongoing system optimization.
• Engage with vendors and service providers for issue resolution, enhancement requests, and system lifecycle management.
• Participate in lab digitalization, system improvement, and IT-Labs roadmap initiatives as required.
• Perform any other duties assigned by IT Management.

Key Skills and Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a science-related discipline, or equivalent practical experience.
• Experience or strong willingness to learn application support in a laboratory or regulated manufacturing environment (Pharma, Biotech, Medical Devices, Food, or similar).
• Hands-on exposure to one or more laboratory systems such as LIMS, Empower, Caliber, FTIR, UV software, RF Smart, or similar lab applications.
• Basic to intermediate understanding of SQL databases, including exposure to backups, restores, queries, and database support concepts.
• Working knowledge of GMP, GxP systems, Data Integrity principles, ALCOA, and regulated IT environments.
• Strong troubleshooting and problem-solving skills with the ability to analyze system issues across applications, infrastructure, and integrations.
• Ability to produce clear, structured technical and quality documentation.
• Strong communication and interpersonal skills with the ability to collaborate effectively with laboratory users, Quality, IT teams, and vendors.
• Good organizational skills with the ability to manage multiple priorities in a fast-paced, regulated environment.
• High attention to detail and a proactive, service-oriented mindset.
• Must be eligible to work in Ireland.

Salary

• €50 000.00 – €60 000.00/Annum

For more information, please contact Indre Semeskeviciute

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