IT Support Specialist

R&D Partners; Ireland; On-site; EUR 50,000 - 60,000; Full time

Job summary

R&D Partners in Ireland is seeking an IT Support Specialist to join a leading pharmaceutical company. You will provide day-to-day support, configuration, maintenance, and integration of laboratory IT systems in a regulated GxP environment.

This on-site role requires collaboration with QC Labs, Quality, vendors, and IT teams to keep systems compliant and reliable. You must have the right to work in Ireland and a background in lab IT and GMP compliance.

Qualifications

• Bachelor's degree in IT, CS, engineering, or related field.
• Experience or willingness to learn lab app support in regulated env.
• Hands-on exposure to LIMS, Empower, Caliber, FTIR, UV software, RF Smart.
• Basic to intermediate SQL database understanding.
• Working knowledge of GMP/GxP, Data Integrity, ALCOA.

Responsibilities

• Provide application support for laboratory systems (LIMS, Empower, Caliber, FTIR, UV, RF Smart).
• Act as first- and second-line support for incidents and service requests.
• Support system integrations between instruments, databases, and enterprise systems.
• Maintain system configurations, user roles, access controls, and security.
• Support SQL database activities and coordination with DBAs.
• Assist in IQ-OQ-PQ validation and change control.
• Create and review SOPs, work instructions, specs, and playbooks.
• Support audits with system evidence, logs, and validation docs.
• Ensure GMP, Data Integrity, Cybersecurity, IT Quality policies.
• Collaborate with lab users for training and optimization.
• Engage vendors for issue resolution and lifecycle management.
• Participate in lab digitalization and IT-Labs roadmap.
• Perform other duties as assigned by IT Management.

Skills

Bachelor's degree in IT/CS

Lab IT support

SQL basics

GxP awareness

Communication skills

Education

Bachelor's degree in IT or science

Tools

LIMS

Empower

Caliber

FTIR

UV software

RF Smart

Job description

Are you an IT Support Specialist with a passion for laboratory systems and regulated environments, ready to play a key role in keeping critical pharmaceutical operations running smoothly?

R&D Partners is seeking an IT Support Specialist to join a leading pharmaceutical company in ROI. This is a fully on-site, permanent role offering a competitive salary of EUR 60K per annum. The successful candidate will provide day-to-day support, configuration, maintenance, and integration of laboratory IT systems in a regulated GxP environment. This role requires close collaboration with QC Labs, Quality, vendors, and IT infrastructure teams to ensure systems remain compliant, reliable, and fit for purpose.

Please note that to be considered for this role you must have the right to work in this location.

Responsibilities:

• Provide application support for laboratory systems, including but not limited to LIMS, Empower, Caliber, FTIR, UV software, RF Smart, and related lab applications.
• Act as first- and second-line support for lab system incidents, service requests, and system issues, including troubleshooting software configurations, interfaces, and user access.
• Support lab application integrations between instruments, databases, and enterprise systems, ensuring reliable data flow and compliance with data integrity requirements.
• Maintain and support system configurations, user roles, access controls, and security settings in accordance with GMP, ALCOA, and company policies.
• Support SQL database activities related to laboratory systems, including backups, restores, monitoring, basic troubleshooting, and coordination with database administrators.
• Assist in system validation activities, including IQ-OQ-PQ support, change control impact assessments, validation documentation, and periodic reviews of GxP systems.
• Support scheduled and ad hoc system maintenance, upgrades, patching, and vendor-led activities while ensuring minimal lab disruption and compliance with change management procedures.
• Create, update, and review system-related documentation such as SOPs, Work Instructions, Configuration Specifications, Validation documents, and support playbooks.
• Support audits and inspections (internal, regulatory, corporate) by providing system evidence, audit trails, access logs, validation documentation, and system overviews.
• Ensure adherence to GMP, Data Integrity, Cybersecurity, and IT Quality policies across all supported lab applications.
• Collaborate with laboratory users to understand workflows, provide training, user guidance, and ongoing system optimization.
• Engage with vendors and service providers for issue resolution, enhancement requests, and system lifecycle management.
• Participate in lab digitalization, system improvement, and IT-Labs roadmap initiatives as required.
• Perform any other duties assigned by IT Management.

Key Skills and Requirements:

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a science-related discipline, or equivalent practical experience.
• Experience or strong willingness to learn application support in a laboratory or regulated manufacturing environment (Pharma, Biotech, Medical Devices, Food, or similar).
• Hands-on exposure to one or more laboratory systems such as LIMS, Empower, Caliber, FTIR, UV software, RF Smart, or similar lab applications.
• Basic to intermediate understanding of SQL databases, including exposure to backups, restores, queries, and database support concepts.
• Working knowledge of GMP, GxP systems, Data Integrity principles, ALCOA, and regulated IT environments.
• Strong troubleshooting and problem-solving skills with the ability to analyze system issues across applications, infrastructure, and integrations.
• Ability to produce clear, structured technical and quality documentation.
• Strong communication and interpersonal skills with the ability to collaborate effectively with laboratory users, Quality, IT teams, and vendors.
• Good organizational skills with the ability to manage multiple priorities in a fast-paced, regulated environment.
• High attention to detail and a proactive, service-oriented mindset.
• Must be eligible to work in Ireland.

Salary:

• €50 000.00 - €60 000.00/Annum