IT Support Manager

Techforce Talent; Dublin; On-site; EUR 90,000 - 120,000; Full time

Job summary

Techforce Talent is seeking an experienced IT Support Manager in Ireland to own IT management, governance, security, and operational resilience within a regulated environment. The role blends IT operations, risk management, project delivery and supplier oversight to ensure secure and resilient services.

You will work with senior management to implement policies, manage third-party providers, and drive improvements across IT infrastructure while addressing regulatory requirements and budgeting

Qualifications

• Experience leading IT governance in regulated environments.
• Strong risk management and cybersecurity understanding.
• Proven ability to manage third-party IT providers and projects.

Responsibilities

• Oversee IT systems, infrastructure, connectivity, remote access and telephony services.
• Lead IT maintenance, improvements and change initiatives.
• Manage third-party IT suppliers and monitor SLAs.
• Review and maintain IT policies, procedures and ICT controls.
• Own Business Continuity and Disaster Recovery plans with regular testing.
• Support Digital Operational Resilience (DORA) requirements.
• Oversee IT incident management and remediation.
• Identify IT security and technology risks with senior leadership.
• Ensure data, systems and network security and backups.
• Develop cybersecurity awareness and training for staff and volunteers.
• Assist with regulatory and compliance requirements with financial regulators.
• Contribute to IT budgeting, forecasting and investments.
• Drive continuous improvement across IT infrastructure and governance.

Skills

IT management

ICT operations

IT governance

Technology risk

Vendor management

Cybersecurity

Business continuity

Disaster recovery

DORA knowledge

Stakeholder management

Job description

11-Month Contract with potential for a permanent position

Reporting To: Chief Executive Officer

The Role

We are seeking an experienced IT Support Manager to take ownership of IT management, governance, security and operational resilience within a highly regulated environment.

This is a broad role combining IT operations, third-party supplier management, IT projects, cybersecurity, risk management, business continuity and regulatory requirements. The successful candidate will work closely with senior management and key stakeholders to ensure IT systems and services are secure, resilient, well governed and fit for purpose.

Key Responsibilities

• Manage and oversee IT systems, infrastructure, connectivity, remote access, telephony and associated technology services.
• Lead and project manage IT maintenance, development, improvements and change initiatives.
• Manage third-party IT suppliers and monitor performance against agreed service levels.
• Review, develop and maintain IT policies, procedures and ICT controls.
• Own and maintain Business Continuity and Disaster Recovery plans, including regular testing and scenario exercises.
• Support the development and ongoing management of Digital Operational Resilience (DORA) requirements.
• Oversee IT incident management and ensure effective response and resolution.
• Identify and manage IT, cybersecurity and technology risks in collaboration with risk management and senior leadership.
• Ensure appropriate security of systems, data, network access and backup arrangements.
• Develop and coordinate IT and cybersecurity awareness and training for staff and volunteers.
• Support the implementation of new technologies, systems and services.
• Provide IT advice and support to senior management and the Board.
• Assist with regulatory and compliance requirements, including engagement with relevant financial-services regulatory bodies.
• Contribute to IT budgeting, forecasting and the planning of technology investments.
• Drive continuous improvement across IT infrastructure, governance, security and service delivery.

Candidate Profile

• Proven experience in IT management, ICT operations, IT governance, technology risk or a related environment.
• Experience managing third-party IT providers and technology projects.
• Strong understanding of cybersecurity, IT controls and risk management.
• Experience with Business Continuity and Disaster Recovery planning and testing.
• Knowledge of DORA and ICT operational resilience requirements is highly desirable.
• Experience within financial services or another regulated environment would be advantageous.
• Strong communication and stakeholder management skills, with the ability to work effectively with senior management and external providers.
• Organised, commercially aware and capable of managing multiple priorities in a regulated environment.