IT Support Engineer with German

Methodius Ltd; Ulster; Hybrid; EUR 42,000 - 62,000; Full time

Benefits offered by this job

Annual Bonus Scheme

Contributory Pension

Private Medical Insurance

Life Assurance & Long-Term Disability

Employee Assistance Programme

22 days annual leave + 10 public holid

Continuous Learning & Development

Training & certification resources

Lunch & Learn sessions

Company discounts

On-site parking

Bike-to-work scheme

Job summary

Methodius Ltd seeks an experienced IT Application Support Engineer with fluent German to join its EMEA Customer Care team, supporting mission-critical medical applications used by hospitals across the EU. Based at our Donegal Global Delivery Centre, you’ll contribute to reliability, precision, and patient care, with global career opportunities and a people-first culture.

Responsibilities include first-line application support for healthcare systems, incident logging with ITSM tools, basic

Qualifications

• Experience in application support in a technical environment.
• Familiar with Windows/Linux, databases, storage and infrastructure.
• Proficient in logging and tracking incidents with ITSM tools and SLAs.

Responsibilities

• Provide first-line application support for healthcare systems.
• Log, track, and prioritize incidents using ITSM tools in line with SLAs.
• Perform basic troubleshooting across applications, databases, storage, and OS environments.
• Escalate complex issues to L2/L3 teams with clear documentation.
• Monitor systems and respond to alerts to prevent downtime.
• Maintain knowledge base documentation and support continuous improvement.
• Ensure compliance with healthcare data security and regulatory standards.
• Collaborate with infrastructure, integration, and application teams.

Skills

German language

English language

Customer service skills

Problem solving

Education

IT degree

ITIL certification

Tools

ITSM tools

Remote support tools

Windows

Linux

Databases

HL7/DICOM

Job description

My client is seeking an experienced IT Application Support Engineer with fluent German to join their EMEA Customer Care team, supporting mission-critical medical applications used by hospitals across the EU.

Based in their state-of-the-art Donegal Global Delivery Centre, you’ll work in an environment where reliability, precision, and responsiveness directly impact patient care. My client offers global career opportunities, continuous learning, and a collaborative, people-first culture.

Key Responsibilities

• Provide first-line application support for healthcare systems
• Log, track, and prioritize incidents using ITSM tools in line with SLAs
• Perform basic troubleshooting across applications, databases, storage, and OS environments
• Escalate complex issues to L2/L3 teams with clear documentation
• Monitor systems and respond to alerts to prevent downtime
• Maintain knowledge base documentation and support continuous improvement
• Ensure compliance with healthcare data security and regulatory standards
• Collaborate with infrastructure, integration, and application teams

Required Skills & Experience

• Application support experience in a technical environment
• Basic knowledge of Windows/Linux, databases, storage, and infrastructure
• Experience with ticketing and remote support tools
• Strong communication, problem-solving, and customer-service skills
• German (B2+) and English (B2+)

Desirable: IT degree or certification; ITIL. Knowledge of HL7/DICOM

Salary dependent on candidate experience.

Benefits:

• Annual Bonus Scheme
• Contributory Pension
• Private Medical Insurance
• Life Assurance & Long-Term Disability
• Employee Assistance Programme
• 22 days annual leave + 10 public holidays
• Continuous Learning & Development
• Access to extensive training & certification resources
• Lunch & Learn sessions
• Additional perks including company discounts, on-site parking, and bike-to-work scheme

Based in Letterkenny, Co. Donegal. Hybrid (2-3 days onsite per week). Candidates must be eligible to work in Ireland/EU.